The staff are rude un educated and have no sense of customer service atall. The smug faces watching people suffer and slamming their suitcases into their metal measurer knowing they will eventually fit is unnecessary and they treat people terribly. Alsonif you fail to check i 24 hrs before they chaege another 30£ even if their webpage is down. Horrible company with horrible badly trained staff.

Had a nice trip back from Bologna today, we even had seats together and didn’t have to pay extra even though allocated seats apart 😊 managed to get my bag in the overhead locker for free too without paying extra, thanks Ryanair, why don’t you look after your passenger’s instead of try to piss them off.

Flight was delayed over an hour, moved gates three times, and there was no clear communication form any staff about the change. Gate staff was incredibly rude, and although I had sized my bag prior the asked me to size it again. One small part of my bag was sticking out of the sizing box (which would not have made any difference in the cabin), and I had to pay €60 to take the bag on. The man checking the sizing was rude and abrasive. They then lost my luggage upon arrival to my destination. I will never be flying with Ryanair again.

READ CAREFULLY:
Terrible experience with Ryanair. I paid for a specific seat, but they failed to deliver and then manipulated the check-in process at the airport, forcing me to pay an $100 additional fee. Despite providing evidence of their technical errors, they refused to take responsibility or offer any compensation. Customer service was unhelpful, and it’s clear they prioritize profit over fair treatment of passengers. Will never fly with Ryanair again.

Paid for extra legroom seats. Ryanair sent a different plane and so we had standard seats due to the layout of the plan. Asked flight crew if we could move as hubby has knee problems and I hate flying. He was incredibly rude, would not let us move despite it being a simple swap, only 1 row back. Turns out people with our seats were kids, but flight attendant still wouldn't allow us to swap and gave our seats to someone else who hadn't paid for upgraded seats. Continued to be awful througout the journey. In addition it was like they were trying to cook us all, plane was unbearably hot despite pretty much everyone complaining. We absolutely will not fly with them again. Have contacted for a refund for upgraded seats and keep getting passed about with them claiming that there is no record of a plane change.