Paid for extra legroom seats. Ryanair sent a different plane and so we had standard seats due to the layout of the plan. Asked flight crew if we could move as hubby has knee problems and I hate flying. He was incredibly rude, would not let us move despite it being a simple swap, only 1 row back. Turns out people with our seats were kids, but flight attendant still wouldn't allow us to swap and gave our seats to someone else who hadn't paid for upgraded seats. Continued to be awful througout the journey. In addition it was like they were trying to cook us all, plane was unbearably hot despite pretty much everyone complaining. We absolutely will not fly with them again. Have contacted for a refund for upgraded seats and keep getting passed about with them claiming that there is no record of a plane change.

I’m a passenger of ryanair airline for the past 10 years now and it’s getting worse and worse! The most disrespectful woman just made us pay for our luggage when is the same bag i use all this years, the woman at boarding spot eye on our luggage long before reaching to the boarding and yes I understand all rules based on aircraft safety, but is it normal to pass with the same luggage over all these years with no problem at all, and now just because a woman felt over powered with her position to feel the need to make us pay?
Before you believe I’m being dramatic, you should have seen her. The tone of her voice, that expression on her face… i think all of us have felt this feeling before, and the point of me writing this review now, even if i know it won’t get to her which is unfair, is to express my disappointment in people who believe is okey to overlook and underestimate others just because they have the upper hand in a situation.
I have asked her name, and of course she wouldn’t say it, maybe it’s better this way😅
Toxicity and lack of empathy is ruling over ryanair…

Travelled using Ryanair for first time ever this month. I was extremely nervous because of the renouned publicity about their strict rules on baggage sizes and if a single cm out you have to check luggage into hold. I went to very frustrating lengths to buy the exact approved under seat sized piece of luggage and measured my suitcase for overhead locker with extreme care to be sure it would not be rejected. I had priority boarding so could take a single piece of hand luggage for under seat and an overhead cabin locker 10kg piece of luggage. I also had fast track check-in. Owing to a security staff shortage I had to get to airport 3 hours before instead of 2 so was expecting a fiasco of procedure on arrival. As it happened, I went straight through as had already checked in online so had online boarding passes and the fast track was as it said on the tin, FAST TRACK! I decanted my essential lotions and potions into the 100ml max airline travel bottles that I previously bought from a £ shop. I had them in a clear zip up bag and put in the security tray with phone, personal bag and chargers and suitcase in another. Nobody even looked or assessed the size of my bags!!! I went through all that anxiety for nothing. I did notice people going through with much larger personal bags and 10kg sized bags. I can categorically say theirs did not match the stated size requirements but mine did and that was my only concern as I did not want to be told last moment I had to pay an overpriced excessive charge to check it into hold. My advice to all Ryanair travellers is don't take the risk. But do buy FAST TRACK, well worth the extra price. The plane had very generous leg room,I felt compared to other airlines. Very comfortable seats and staff efficient, polite and friendly. The best thing with these budget airlines is they 99% of time always leave bang on time as they run to super strict time slots. We took off both ends on time and it was super efficient both ends, Stanstead and Krakow. On board service fast and efficient. Great air conditioning too. Would rate it a 5 but gave a 4 star rating due to the anxiety I had over luggage and then everyone seemed to wander through with any old size.

Flights delayed going out and coming back. Going out was because there was an altercation between passengers, police called on board. No explanation or apology. We then had to wait another hour for a slot to fly, then waited over an hour before they started bringing downs. In total waited 4 hrs before we got a drink. Ryanair should have given complimentary bottles of water. Then delay of 2 and a half hours on our return flight. My Mother is 87 and this was all too much for her. Will never fly with Ryanair again.!!

Save your money and go with another company. I've flown multiple years with RyanAir with the same suitcase, and now all of a sudden, they decided it was half a centimeter too big (fit perfectly in the rack, just a bit of the wheel was outside of it) and made me pay 75 pounds, after I paid extra for my bag and priority boarding. Still took the bag in the overhead compartment where it fit with plenty of space to spare, on an almost empty flight. Well done RyanAir, really great business model for a returning customer! Needless to say this is the last cent they will ever get from me and my friends. Standardise your back checks or stop scamming people.