Save your money and go with another company. I've flown multiple years with RyanAir with the same suitcase, and now all of a sudden, they decided it was half a centimeter too big (fit perfectly in the rack, just a bit of the wheel was outside of it) and made me pay 75 pounds, after I paid extra for my bag and priority boarding. Still took the bag in the overhead compartment where it fit with plenty of space to spare, on an almost empty flight. Well done RyanAir, really great business model for a returning customer! Needless to say this is the last cent they will ever get from me and my friends. Standardise your back checks or stop scamming people.

hi I should have checked the reviews before we flew. We flew from trapani Sicily to Rome Italy with Ryan Air. Floght was OK. However we waited over an hour in Rome for our luggage to be delivered. No exageration. I traveled all aroud the world and thatas the longest we ever waited. I guess you get what you pay for since the flight was cheap. They probably didnt have the luggage staff.

WORST airline ever. I flew from MAD to Marrakech with an ADDITIONAL PAID carry-on which perfectly passed. At the return, I used the same bag (which I ALSO paid) did not pass (for 1 CM, half of the bad wheels). The desk lady was disrespectful and wanted to cheat on us on propuse. This is not a low cost airline, this is a trash company that scams, lies and STEAL their customers. Never, NEVER, again.

flight was delayed altogether with two hours. There was only one update for the first 30 min. Then we had to wait without any information. After one hour we were on a board. The seat that I paid did not exist as they changed the plane with smaller as the previous one was broken. / one hour before the flight it get broken/ I was given a seat in the middle and I have accepted as I didn't have a choice. The flight attendant told if I don't accept it the plane will not take off. Our bad experience didn't finish with that. We had another hour delay staying in the plane. We had to be compensated with food and drink for those 2 hours delay but no offer was made. The staff is rude , careless and unexperienced . Especially one male staff, who told me laughing at me to choose another airlinOure. Believe me I would never use Ryan air if I have a choice. Ryan air and Wizzair are the only ones flying directly to Plovdiv. This is not budget airline , the tickets are not so cheap and on the top you have bad experience. You are lucky if the flight is delayed with 30 minutes.

Booked our private transfers through Ryanair, driver didn't turn up. I phoned Car Trawler (the provider) numerous times for a refund, I also emailed them 4 times, no response. I tried to get Ryanair to resolve the matter as I'd booked it through them but they just kept emailing to say I needed to contact Car Trawler. I then tried to phone them and the help centre IVR, option 9 just has a pre-recorded message that hangs up on you. It feels impossible to get this resolved and I'm now £450 out of pocket.