flight was delayed altogether with two hours. There was only one update for the first 30 min. Then we had to wait without any information. After one hour we were on a board. The seat that I paid did not exist as they changed the plane with smaller as the previous one was broken. / one hour before the flight it get broken/ I was given a seat in the middle and I have accepted as I didn't have a choice. The flight attendant told if I don't accept it the plane will not take off. Our bad experience didn't finish with that. We had another hour delay staying in the plane. We had to be compensated with food and drink for those 2 hours delay but no offer was made. The staff is rude , careless and unexperienced . Especially one male staff, who told me laughing at me to choose another airlinOure. Believe me I would never use Ryan air if I have a choice. Ryan air and Wizzair are the only ones flying directly to Plovdiv. This is not budget airline , the tickets are not so cheap and on the top you have bad experience. You are lucky if the flight is delayed with 30 minutes.

Booked our private transfers through Ryanair, driver didn't turn up. I phoned Car Trawler (the provider) numerous times for a refund, I also emailed them 4 times, no response. I tried to get Ryanair to resolve the matter as I'd booked it through them but they just kept emailing to say I needed to contact Car Trawler. I then tried to phone them and the help centre IVR, option 9 just has a pre-recorded message that hangs up on you. It feels impossible to get this resolved and I'm now £450 out of pocket.

Then first and last time I will ever travel with this airline. I gave them the benefit of the doubt even though I had been warned. Budget it may be but I don't think £2000 for flights is budget enough to have my flight moved without a reason causing chaos for my family holiday little did I know how much chaos it would cause. Check in was a nightmare with most conveyor belts out of service. The explanation of the luggage tags was ridiculous causing us to worry our bags may not even arrive. Thank god for air tags. I will say the staff at the other end were great when my daughter accidentally left her phone on board the flight and it was returned to her. This is where the customer services ended. I have never experienced the level of turbulence that we had on both flights before but there was no explanation or support to passengers. Whatever communication there was you couldn't hear due to the poor quality of the tannoy system you wouldn't know of you in an emergency until you had to put a mask on. The staff were less than accommodating and frankly rude on both flights in fact on our return flight that was delayed two hours because the plan had to be changed we were rudely told we couldn't have our seats that I had paid extra for because they were on an emergency exit and my daughter wasn't old enough. No apology or offer of compensation just told to wait to see if someone would swap with us. The seats are uncomfortable the planes are in need of some level of refurbishment. like is said £2000 is not budget to everyone,

After paying priority for both flights i bough a cabin bag that after they measured it they've said its too big to be in the airplane , i flew with the same cabin bag a few times with them and now i had to pay 75 £ for one-way flight 'cause suddenly they considered its oversized. And we were delayed had 1.5 hours as well .

Went on a holiday with my girlfriend was the worst time of my life purely cause of the disgusting behaviour from the Ryan air team not only are they useless from flying the plane to sorting out your baggage but they are completely and utterly disgusting with lying to you about the progress of your flight