Booked our private transfers through Ryanair, driver didn't turn up. I phoned Car Trawler (the provider) numerous times for a refund, I also emailed them 4 times, no response. I tried to get Ryanair to resolve the matter as I'd booked it through them but they just kept emailing to say I needed to contact Car Trawler. I then tried to phone them and the help centre IVR, option 9 just has a pre-recorded message that hangs up on you. It feels impossible to get this resolved and I'm now £450 out of pocket.

Then first and last time I will ever travel with this airline. I gave them the benefit of the doubt even though I had been warned. Budget it may be but I don't think £2000 for flights is budget enough to have my flight moved without a reason causing chaos for my family holiday little did I know how much chaos it would cause. Check in was a nightmare with most conveyor belts out of service. The explanation of the luggage tags was ridiculous causing us to worry our bags may not even arrive. Thank god for air tags. I will say the staff at the other end were great when my daughter accidentally left her phone on board the flight and it was returned to her. This is where the customer services ended. I have never experienced the level of turbulence that we had on both flights before but there was no explanation or support to passengers. Whatever communication there was you couldn't hear due to the poor quality of the tannoy system you wouldn't know of you in an emergency until you had to put a mask on. The staff were less than accommodating and frankly rude on both flights in fact on our return flight that was delayed two hours because the plan had to be changed we were rudely told we couldn't have our seats that I had paid extra for because they were on an emergency exit and my daughter wasn't old enough. No apology or offer of compensation just told to wait to see if someone would swap with us. The seats are uncomfortable the planes are in need of some level of refurbishment. like is said £2000 is not budget to everyone,

After paying priority for both flights i bough a cabin bag that after they measured it they've said its too big to be in the airplane , i flew with the same cabin bag a few times with them and now i had to pay 75 £ for one-way flight 'cause suddenly they considered its oversized. And we were delayed had 1.5 hours as well .

Went on a holiday with my girlfriend was the worst time of my life purely cause of the disgusting behaviour from the Ryan air team not only are they useless from flying the plane to sorting out your baggage but they are completely and utterly disgusting with lying to you about the progress of your flight

Probably the only time I’ve ever been glad I’m not over 5 feet 6 inches tall the seats are so cramped and and uncomfortable. The plane was absolutely disgusting dirty seats full of food particles I had to clean the seats before we sat on them and floor was even worse. We purposely didn’t eat before the flight so we could grab a sandwich or snack on the flight home only to be told there wasn’t any food left and our seats were only 2 rows from the place where the food trolley emerged from not much choice in the way of snacks either no chocolate bars no hot chocolate no Coke (cola) flight attendants quite ignorant to be honest so it’s easy to say NEVER AGAIN I know it’s a budget airline but come on been better treated on a smelly local train in India !!!!!!