Then first and last time I will ever travel with this airline. I gave them the benefit of the doubt even though I had been warned. Budget it may be but I don't think £2000 for flights is budget enough to have my flight moved without a reason causing chaos for my family holiday little did I know how much chaos it would cause. Check in was a nightmare with most conveyor belts out of service. The explanation of the luggage tags was ridiculous causing us to worry our bags may not even arrive. Thank god for air tags. I will say the staff at the other end were great when my daughter accidentally left her phone on board the flight and it was returned to her. This is where the customer services ended. I have never experienced the level of turbulence that we had on both flights before but there was no explanation or support to passengers. Whatever communication there was you couldn't hear due to the poor quality of the tannoy system you wouldn't know of you in an emergency until you had to put a mask on. The staff were less than accommodating and frankly rude on both flights in fact on our return flight that was delayed two hours because the plan had to be changed we were rudely told we couldn't have our seats that I had paid extra for because they were on an emergency exit and my daughter wasn't old enough. No apology or offer of compensation just told to wait to see if someone would swap with us. The seats are uncomfortable the planes are in need of some level of refurbishment. like is said £2000 is not budget to everyone,

After paying priority for both flights i bough a cabin bag that after they measured it they've said its too big to be in the airplane , i flew with the same cabin bag a few times with them and now i had to pay 75 £ for one-way flight 'cause suddenly they considered its oversized. And we were delayed had 1.5 hours as well .

Went on a holiday with my girlfriend was the worst time of my life purely cause of the disgusting behaviour from the Ryan air team not only are they useless from flying the plane to sorting out your baggage but they are completely and utterly disgusting with lying to you about the progress of your flight

Probably the only time I’ve ever been glad I’m not over 5 feet 6 inches tall the seats are so cramped and and uncomfortable. The plane was absolutely disgusting dirty seats full of food particles I had to clean the seats before we sat on them and floor was even worse. We purposely didn’t eat before the flight so we could grab a sandwich or snack on the flight home only to be told there wasn’t any food left and our seats were only 2 rows from the place where the food trolley emerged from not much choice in the way of snacks either no chocolate bars no hot chocolate no Coke (cola) flight attendants quite ignorant to be honest so it’s easy to say NEVER AGAIN I know it’s a budget airline but come on been better treated on a smelly local train in India !!!!!!

First and last time I will ever use Ryanair. Never experienced worse customer service - they are fraudulent as well as rude.

Bag didn’t arrive in Menorca - three hours later I finally found someone who could record my claim, office supposed to be open but no one around. Had to get a taxi to hotel as missed transfer. Ryanair then proceeded to lie for 72 hours about the arrival of my bag in Menorca. Emails to say it was there, promising to deliver to hotel, then oops, in the evening it wasn’t there! FRAUD to stop me from purchasing replacement items. Spent the first 48 hours of my holiday with the family unable to swim or be comfortable as all holiday cloths were in the delayed bag.

Bag finally arrived at hotel on the third day. Rejected my compensation claim for three days of lost holiday due to their LIES and DECEIT. All recorded by email.

Now to add insult to injury they still haven’t paid my claim for a mere 141 Euros for taxi transfer and emergency sun cream and flip flops for my daughters. Absolutely disgusting. DO NOT USE - they make EasyJet look like a luxury airline.

Not to mention how rude their check in staff are - another story but hopefully you’ve read enough now not to book!

RyanAir, if you’re reading my claim reference is 52592666/HF5RFL. You have until 28 September to pay my expenses and also compensate me appropriately for three days of sweating it out in jeans in Menorca while I expected my bag to arrive imminently (per your emails). On 28 September your 8 weeks is up and I will be reporting you to the regulator and filing a small claim against you.

Most sincerely

Morag Fricker FCCA