After paying priority for both flights i bough a cabin bag that after they measured it they've said its too big to be in the airplane , i flew with the same cabin bag a few times with them and now i had to pay 75 £ for one-way flight 'cause suddenly they considered its oversized. And we were delayed had 1.5 hours as well .

Went on a holiday with my girlfriend was the worst time of my life purely cause of the disgusting behaviour from the Ryan air team not only are they useless from flying the plane to sorting out your baggage but they are completely and utterly disgusting with lying to you about the progress of your flight

Probably the only time I’ve ever been glad I’m not over 5 feet 6 inches tall the seats are so cramped and and uncomfortable. The plane was absolutely disgusting dirty seats full of food particles I had to clean the seats before we sat on them and floor was even worse. We purposely didn’t eat before the flight so we could grab a sandwich or snack on the flight home only to be told there wasn’t any food left and our seats were only 2 rows from the place where the food trolley emerged from not much choice in the way of snacks either no chocolate bars no hot chocolate no Coke (cola) flight attendants quite ignorant to be honest so it’s easy to say NEVER AGAIN I know it’s a budget airline but come on been better treated on a smelly local train in India !!!!!!

First and last time I will ever use Ryanair. Never experienced worse customer service - they are fraudulent as well as rude.

Bag didn’t arrive in Menorca - three hours later I finally found someone who could record my claim, office supposed to be open but no one around. Had to get a taxi to hotel as missed transfer. Ryanair then proceeded to lie for 72 hours about the arrival of my bag in Menorca. Emails to say it was there, promising to deliver to hotel, then oops, in the evening it wasn’t there! FRAUD to stop me from purchasing replacement items. Spent the first 48 hours of my holiday with the family unable to swim or be comfortable as all holiday cloths were in the delayed bag.

Bag finally arrived at hotel on the third day. Rejected my compensation claim for three days of lost holiday due to their LIES and DECEIT. All recorded by email.

Now to add insult to injury they still haven’t paid my claim for a mere 141 Euros for taxi transfer and emergency sun cream and flip flops for my daughters. Absolutely disgusting. DO NOT USE - they make EasyJet look like a luxury airline.

Not to mention how rude their check in staff are - another story but hopefully you’ve read enough now not to book!

RyanAir, if you’re reading my claim reference is 52592666/HF5RFL. You have until 28 September to pay my expenses and also compensate me appropriately for three days of sweating it out in jeans in Menorca while I expected my bag to arrive imminently (per your emails). On 28 September your 8 weeks is up and I will be reporting you to the regulator and filing a small claim against you.

Most sincerely

Morag Fricker FCCA

I still feel mortified with my recent experience with Ryanair flight. I flew from Catania to Naples that was due to depart at 8:25, so I arrived at 7am at the airport and lined up in the queue for baggage drop having already done the online checking. The queue was so long and moving very slow but we patiently waited in the line, while a couple of times, the guy at the counter shouted names of the cities to urge passengers onboarding the flights to those cities. We were extremely attentive so are very sure that they did not say the name "Naples" or "Napoli" but in any case, the guy only shouted the name of those cities once or twice so there was no way of people missing that moment for some reason to know that their destination had been called for expedited onboarding.
The time then passed and our last check-in time for baggage drop was nearing but still our destination Naples was not called. We were starting to feel increasingly anxious and when they called out the name of Venice, for which the flight time was later than ours, we rushed to the counter and told them about our flight. To our enormous surprise they said the checkin for Naples had been clased so there is no way we can drop our suitcases. We got so upset but there was no way we could give up so easily, so we kept on pushing the counter staff to help us, in the end, he told me to bring the suitcases to security and ask the guy to let us with the suitcases. There continued to be a few bumps on the way, but we finally managed to get to the boarding gate with our suitcases, only to find the airline staff claiming that we had to pay additional charge of €100 per person, for the suitcases, as we were late. At this time I just could not hold back my anger, but we could not help but to pay the claimed charges in order to board the plane.
Absolutely horrible experience, and I swore to myself that I would never, ever, use Ryanair.