Our flight was delayed, because of that we needed to buy new tickets and pay taxi do another airport - another part of the city, and sleep to hotel to another country and waiting for another connected flight ALL THAT BECAUSE THIS COMPANY IS THE WORST COMPANY IN THE WORLD!!! And lady who work for them is very rude and unprofessional!!!!

I never received my bus tickets purchase through the RyanAir app. RyanAir refused to provide a refund. They pointed fingers at the bus company, who also has not refunded the tickets. It was stressful enough not receiving my bus tickets before my flight and now I'm being given the runaround to try and get a refund for services that I did not receive. In addition, as you can see from the screenshot below, the customer service agents were not helpful in resolving the issue.

I recommend not using the Ryanair app for extra services like town transfers. I tried to buy return tickets to the city for August 9th and back to the airport on August 12th, but the app mistakenly changed both tickets to August 9th. It feels like a trap to get money from you. Ryanair customer service told me to file a complaint and then the person left the chat. As the largest airline company in Europe, Ryanair should care more about its customers.

This airline is hands down one of the most difficult I have ever experienced in over 40 years of flying. They have a slightly different weight limit for big bags which can make it a real challenge if you have flown into Europe from the United States, as now you have to figure out how to shift things around. Further, even when paying for bags up front, they find ways to scam you out of more $. When we checked my larger pre~paid bag, we also asked if we would be good to go with the other bags we had and had paid for in advance. The person who checked my bag said we would be good.
However, there was a sourpuss of a person who gave us a hard time at the gate. She insisted we needed to pay an additional $46 for our bags. Ironically, the person who checked my larger bag at the beginning of this travel segment was also at the gate and she also said she did´t understand either, but told us she the sourpuss was higher status than she was. Then, to add insult to injury, there was a woman of similar looking nationality/ethnicity who had 4 bags who was also challenged by sourpuss, but sourpuss let her board with three bags after she condensed (clearly making her bags exceed the size restrictions).
Then i tried to inquire online to ask for a refund, and they dont have a drop down for my situation. So, I went on the chat, only to see I was number 174. I waited over 45 minutes and finally connected with someone who asked me to describe my situation. 15 minutes later she told me there was nothing I could do via chat and to contact the complaint center. What an amazing waste of time.
Not wanting to give up feeling that I was being taken advantage of, I sent in a full description of my concern and even included a picture of the woman with the three bags. I received an fairly quick rejection reply. I commented that this was unfair and unjust, and received another rejection and a note LOOKING FORWARD TO SEEING YOU NEXT TIME.
So, I warn you this airline looks for ways to abuse travelers and make them pay for even more bag costs, even when we had already paid for 3 bags. Further, not sure why they have a customer service chat or online submission if they are simply going to reject any part of my query and slap me down.
The flight was fine, albeit it the cabin was overly hot until we were almost 30 minutes into out short 2 hour flight. Their ground personnel includes people who walk around with sourpuss faces and treat the customers sternly without any apologies. Lastly, they should rename their customer service chat and online systems as we~dont~give~a~sh_t~about our customers as they are not apologetic. They get a ZERO out of 5 stars in my book and I would rather pay more with an airline that doesnºt try to steal more of your money at the actual gate and that has true customer service standards that may not agree but at least show they value your business. Ryanair is the opposite of an airline that actually shows interest and care with their paying passengers!!!!!

Their customer service has got to be one of the WORST i have ever dealt with. MISS PCC KATE J, you are rude and awful and should be absolutely ashamed of yourself. She was absolutely no help at all. If you don't want to help people then go work somewhere else. Not only that but the baggage with they carry on and checked bags is an absolute NIGHTMARE. On my first flight i was charge 75 euros for EACH of me and my husbands carry on bags because they were SLIGHTLY larger than the dimensions of the measuring thing for the carry on luggage when you board the flight. Not only that but their website is terribly misleading when it comes to the pictures of what they consider a "carry on." So for my return flight i was trying to figure out what OTHER luggage i had to pay for even though i had already paid for 2 checked 20kg bags, 2 10kg carry on bags and 2 personal items. I tried to chat with miss Kate J and asked if i really had to pay for 2 more 20kg checked bags even though our bags were 10 kgs but slightly larger than the carry on measurer. All she said is she could add the 2 10kg checked bags with the dimensions it says on line. It took be about 1.5 minutes to reply and asked if i was going to be charged more at the airport if our bags were literally a few cm over the dimensions and all i got back was if they are these dimensions you wont pay more and a goodbye. Not asking if she had answered all my questions or anything. they are AWFUL AND UNLESS ALL YOU HAVE IS A FANNY PACK TO TRAVEL WITH I WOULD AVOID THEM AT ALL COST. AND AGAIN MISS KATE J GO GET ANOTHER JOB WHERE YOU DONT HAVE TO SPEAK TO PEOPLE BC YOU ARE AWEFUL... SERIOUSLY WHO RAISED YOU???