This airline is hands down one of the most difficult I have ever experienced in over 40 years of flying. They have a slightly different weight limit for big bags which can make it a real challenge if you have flown into Europe from the United States, as now you have to figure out how to shift things around. Further, even when paying for bags up front, they find ways to scam you out of more $. When we checked my larger pre~paid bag, we also asked if we would be good to go with the other bags we had and had paid for in advance. The person who checked my bag said we would be good.
However, there was a sourpuss of a person who gave us a hard time at the gate. She insisted we needed to pay an additional $46 for our bags. Ironically, the person who checked my larger bag at the beginning of this travel segment was also at the gate and she also said she did´t understand either, but told us she the sourpuss was higher status than she was. Then, to add insult to injury, there was a woman of similar looking nationality/ethnicity who had 4 bags who was also challenged by sourpuss, but sourpuss let her board with three bags after she condensed (clearly making her bags exceed the size restrictions).
Then i tried to inquire online to ask for a refund, and they dont have a drop down for my situation. So, I went on the chat, only to see I was number 174. I waited over 45 minutes and finally connected with someone who asked me to describe my situation. 15 minutes later she told me there was nothing I could do via chat and to contact the complaint center. What an amazing waste of time.
Not wanting to give up feeling that I was being taken advantage of, I sent in a full description of my concern and even included a picture of the woman with the three bags. I received an fairly quick rejection reply. I commented that this was unfair and unjust, and received another rejection and a note LOOKING FORWARD TO SEEING YOU NEXT TIME.
So, I warn you this airline looks for ways to abuse travelers and make them pay for even more bag costs, even when we had already paid for 3 bags. Further, not sure why they have a customer service chat or online submission if they are simply going to reject any part of my query and slap me down.
The flight was fine, albeit it the cabin was overly hot until we were almost 30 minutes into out short 2 hour flight. Their ground personnel includes people who walk around with sourpuss faces and treat the customers sternly without any apologies. Lastly, they should rename their customer service chat and online systems as we~dont~give~a~sh_t~about our customers as they are not apologetic. They get a ZERO out of 5 stars in my book and I would rather pay more with an airline that doesnºt try to steal more of your money at the actual gate and that has true customer service standards that may not agree but at least show they value your business. Ryanair is the opposite of an airline that actually shows interest and care with their paying passengers!!!!!

Their customer service has got to be one of the WORST i have ever dealt with. MISS PCC KATE J, you are rude and awful and should be absolutely ashamed of yourself. She was absolutely no help at all. If you don't want to help people then go work somewhere else. Not only that but the baggage with they carry on and checked bags is an absolute NIGHTMARE. On my first flight i was charge 75 euros for EACH of me and my husbands carry on bags because they were SLIGHTLY larger than the dimensions of the measuring thing for the carry on luggage when you board the flight. Not only that but their website is terribly misleading when it comes to the pictures of what they consider a "carry on." So for my return flight i was trying to figure out what OTHER luggage i had to pay for even though i had already paid for 2 checked 20kg bags, 2 10kg carry on bags and 2 personal items. I tried to chat with miss Kate J and asked if i really had to pay for 2 more 20kg checked bags even though our bags were 10 kgs but slightly larger than the carry on measurer. All she said is she could add the 2 10kg checked bags with the dimensions it says on line. It took be about 1.5 minutes to reply and asked if i was going to be charged more at the airport if our bags were literally a few cm over the dimensions and all i got back was if they are these dimensions you wont pay more and a goodbye. Not asking if she had answered all my questions or anything. they are AWFUL AND UNLESS ALL YOU HAVE IS A FANNY PACK TO TRAVEL WITH I WOULD AVOID THEM AT ALL COST. AND AGAIN MISS KATE J GO GET ANOTHER JOB WHERE YOU DONT HAVE TO SPEAK TO PEOPLE BC YOU ARE AWEFUL... SERIOUSLY WHO RAISED YOU???

I recently returned from a holiday in Italy where I purchased airport transfers through Ryanair, and it turned into an absolute nightmare both ways!

On our outbound journey, our flight landed at 6:30 PM, but the coach service Ryanair booked for us, Sitbus, stopped operating at 4:30 PM! We were stranded and had to purchase new tickets with another company, Teravision, at additional cost.

On the way back, we faced the exact same issue. Our return flight was at 8:25 PM, and again, Sitbus was no longer operating, leaving us stranded once more.

To make matters worse, Looking4.com, the company Ryanair used to book our transfers, has refused to refund our money, citing their "non-refundable service" terms and conditions. They keep insisting that the timetable was visible before booking and that it's on us for not checking it—even though we were never given a choice of provider or schedule!

Let me be clear:

Ryanair sold us a service that was entirely unsuitable for our journey. When we booked, we provided our flight times and numbers and trusted that Ryanair would assign us a transfer that would actually be in operation at those times. Instead, they booked us with a company that had already stopped running for the day when our flight landed!

We were forced to pay again for the same service and experienced significant inconvenience due to this oversight. This is a blatant Ryanair mistake, and yet both Ryanair and Looking4.com are refusing to take responsibility, offering only unreasonable excuses.

This is beyond frustrating. I’ve asked repeatedly for this issue to be escalated to someone who can have a reasonable conversation and correct this obvious error. This is one of the clearest examples of a Ryanair cock-up ever.

Ryanair and Looking4.com, your customers deserve better. I’m still waiting for a response. ✈️

The worst company ever, every time I travel with Ryanair the delay is over 1 hour. Concerning phone contact there is no way to get contact with.

Flew from Belfast to Palma on the 13th of July no problem. The boarding crew and cabin crew were friendly and the flight was smooth. Coming back our return flight was on the 20th of July @ 05:45 from gate A22 from Palma and the boarding staff from Azul handling were simply horrific ! The young lady demanded a physical boarding pass from me but I was using the Ryanair app she was actually angry at me. I explained that I was travelling with my wife and 3 kids and it was easier to use the app but she was furious at me, shouting for me to hurry up ! She then pointed to our 5 bags and said 'sir you need to pay 46 euros for each bag, please move to the side' she never spoke a word to us after that. She shouted at her colleague and demanded him take our payment of 230 euros. She ignored us completely to the point my wife was in tears in front of our 3 kids not really knowing why she had acted in this way. Her colleague apologised on her behalf several times saying she was very aggressive today because she had worked a long shift the day before because of the software crash. The Ryanair cabin crew had seen my wife was upset and tried to comfort her when we taking our seats. To be fair the cabin crew were fantastic!
Overall it was a horrific experience and I am annoyed my wife was left in tears and my kids witnessed the whole thing not to mentioned being charged 230 euros. Not how a holiday should end and as a result I will definitely not use this service again. : (