I recently returned from a holiday in Italy where I purchased airport transfers through Ryanair, and it turned into an absolute nightmare both ways!

On our outbound journey, our flight landed at 6:30 PM, but the coach service Ryanair booked for us, Sitbus, stopped operating at 4:30 PM! We were stranded and had to purchase new tickets with another company, Teravision, at additional cost.

On the way back, we faced the exact same issue. Our return flight was at 8:25 PM, and again, Sitbus was no longer operating, leaving us stranded once more.

To make matters worse, Looking4.com, the company Ryanair used to book our transfers, has refused to refund our money, citing their "non-refundable service" terms and conditions. They keep insisting that the timetable was visible before booking and that it's on us for not checking it—even though we were never given a choice of provider or schedule!

Let me be clear:

Ryanair sold us a service that was entirely unsuitable for our journey. When we booked, we provided our flight times and numbers and trusted that Ryanair would assign us a transfer that would actually be in operation at those times. Instead, they booked us with a company that had already stopped running for the day when our flight landed!

We were forced to pay again for the same service and experienced significant inconvenience due to this oversight. This is a blatant Ryanair mistake, and yet both Ryanair and Looking4.com are refusing to take responsibility, offering only unreasonable excuses.

This is beyond frustrating. I’ve asked repeatedly for this issue to be escalated to someone who can have a reasonable conversation and correct this obvious error. This is one of the clearest examples of a Ryanair cock-up ever.

Ryanair and Looking4.com, your customers deserve better. I’m still waiting for a response. ✈️

The worst company ever, every time I travel with Ryanair the delay is over 1 hour. Concerning phone contact there is no way to get contact with.

Flew from Belfast to Palma on the 13th of July no problem. The boarding crew and cabin crew were friendly and the flight was smooth. Coming back our return flight was on the 20th of July @ 05:45 from gate A22 from Palma and the boarding staff from Azul handling were simply horrific ! The young lady demanded a physical boarding pass from me but I was using the Ryanair app she was actually angry at me. I explained that I was travelling with my wife and 3 kids and it was easier to use the app but she was furious at me, shouting for me to hurry up ! She then pointed to our 5 bags and said 'sir you need to pay 46 euros for each bag, please move to the side' she never spoke a word to us after that. She shouted at her colleague and demanded him take our payment of 230 euros. She ignored us completely to the point my wife was in tears in front of our 3 kids not really knowing why she had acted in this way. Her colleague apologised on her behalf several times saying she was very aggressive today because she had worked a long shift the day before because of the software crash. The Ryanair cabin crew had seen my wife was upset and tried to comfort her when we taking our seats. To be fair the cabin crew were fantastic!
Overall it was a horrific experience and I am annoyed my wife was left in tears and my kids witnessed the whole thing not to mentioned being charged 230 euros. Not how a holiday should end and as a result I will definitely not use this service again. : (

I traveled from Dublin to Birmingham to see family on priority boarding with a10kg suitcase and a carry on bag without any problems but coming back from Birmingham I was charged 75 pound for the same suitcase . They put a sticker on my suitcase and I had to put it in the overhead storage the same place it would of been.it is a money racket.it would of been cheaper to put on a 20kg bag in the hold.wouldn’t recommend them to anyone

Date: August 3, 2024
Route: Zagreb to Basel

Seats: Reserved in the second row with priority check-in

Online Check-In Issues:

I attempted to complete the online check-in via the Ryanair app for two days before the flight, but the process did not work. Strangely, the first passenger (under the same reservation) was checked in without any additional cost, while the second passenger incurred a surcharge of €55.

Customer Service Experience:

I contacted Ryanair's customer service multiple times and spent hours waiting in line for a chat with an operator named Patrik. Unfortunately, Patrik was unable to provide the necessary information for filing a complaint. Instead, I was given links to submit claims for issues such as illness, bereavement, delay, or cancellation.
Despite repeated attempts to get the correct information, I was only met with the same incorrect responses.

Resolution:
Given the inadequate assistance and the failure to resolve the issue, I am now considering seeking legal advice. Ryanair's customer service has been extremely poor in this instance. I believe the company should not only refund the surcharge caused by the system error but also compensate for the inconvenience and consequences suffered due to this situation.

Overall Rating:

I rate Ryanair's customer service very poorly based on this experience. They need to improve their support system and ensure accurate and helpful information is provided to their customers.