I traveled from Dublin to Birmingham to see family on priority boarding with a10kg suitcase and a carry on bag without any problems but coming back from Birmingham I was charged 75 pound for the same suitcase . They put a sticker on my suitcase and I had to put it in the overhead storage the same place it would of been.it is a money racket.it would of been cheaper to put on a 20kg bag in the hold.wouldn’t recommend them to anyone

Date: August 3, 2024
Route: Zagreb to Basel

Seats: Reserved in the second row with priority check-in

Online Check-In Issues:

I attempted to complete the online check-in via the Ryanair app for two days before the flight, but the process did not work. Strangely, the first passenger (under the same reservation) was checked in without any additional cost, while the second passenger incurred a surcharge of €55.

Customer Service Experience:

I contacted Ryanair's customer service multiple times and spent hours waiting in line for a chat with an operator named Patrik. Unfortunately, Patrik was unable to provide the necessary information for filing a complaint. Instead, I was given links to submit claims for issues such as illness, bereavement, delay, or cancellation.
Despite repeated attempts to get the correct information, I was only met with the same incorrect responses.

Resolution:
Given the inadequate assistance and the failure to resolve the issue, I am now considering seeking legal advice. Ryanair's customer service has been extremely poor in this instance. I believe the company should not only refund the surcharge caused by the system error but also compensate for the inconvenience and consequences suffered due to this situation.

Overall Rating:

I rate Ryanair's customer service very poorly based on this experience. They need to improve their support system and ensure accurate and helpful information is provided to their customers.

I have checked and I dont have any checked luggage but my kids are canadian and the ryainair apps where you qlarified their passport is not working !! Why we have to do line up still for the counter really and my leg is broke !!?!?

The employees at Ryaniar were extremely unpleasant and rude. When boarding, they charged me 75 euros for a cabin bag with which I arrived from Budapest without any problems. Such inconvenience and treatment of the passenger is unacceptable. I was on Skiathos last year as well as this year, and never again. If such people can be employed at the airport, no one should come here. The girl and the guy who worked today deserve to be fired. When departure from Budapest, flight was delayed for 1h and 30 min and because of it, I missed a ferry and lost 40 €. In conclusion, 110 € lost because of Ryanair incompetance. I will never fly with Ryanair again.

Avoid at all costs!!!!
We have just flown home to England after an incident at Arrecife Airport in Lanzarote with Ryanair.

We were due to fly on Wed evening (27th July) at 18.55. The flight was delayed by half an hour and as soon as the gate opened we queued to get on the plane as normal. (along with everyone else)

As soon as boarding started we could sense there was an issue, as the boarding staff starting arguing in Spanish, but we obviously didn’t understand what they were saying. From there they started bringing some children and their families through ahead of everyone else queuing, which again, we thought was strange. Then, after waiting approx 45 minutes at the gate, they suddenly closed it.

They then announced that the gates were closed and the rest of us were not getting on the flight.

There were 37 of us left behind, including a family that had been split up, a lady’s husband and one of their children had got on the plane, and the lady (with her other child) were stopped. Her husband had all their money on the plane with him, and all their hand luggage. She was in tears, there was a lot of confusion, upset and frustration.

The 37 of us were told to go to the office to find out what to do, bearing in mind, our luggage was still on the plane at this point.

At the desk, they did not want to help us. They explained that there was an argument between the local government and Ryanair and Ryanair was making the point that they don’t have enough time to get everyone on.
This then, was making the planes late for every journey. So decided to close the gate during boarding.

We all believe that they were using us as pawns in their argument.

The plane was still on the ground an hour later while they took our luggage off, in which time we could have got on.

It then took off with 37 empty seats.

There was no clear justification for what they did to us.

At the desk they shrugged their shoulders and did not offer to help us. The only option we had was to buy new tickets to fly home the next day, at a cost to us. But we had no where to stay.

All 37 of us were just left in a foreign country with no help. The Ryanair staff were very cold and uncaring of the situation they had left us in.

I believe that we were the victims of a dispute between the local government and the airline.

It was mentioned too, at the desk, that this could likely happen weekly to passengers until it’s resolved. This was explained to us by a one of the passengers who could speak Spanish and was translating for us all.

We are now home, but only because of an extra cost of around £500 to us, and this was because we managed to find a room to stay in in the local area and flew back the following day. (1st Aug) Luckily we took a credit card with us for emergencies but not everyone is that fortunate.

We have had absolutely no contact from Ryanair. NO email, NO apology, NO guidance of what we need to do. NOTHING!!!

I’ve tried calling customer services 4 times over the last few days, and emailed 4 times, but they don’t want to know. One response was automated accusing us of not being at the gate on time. I’m furious! They are rude, arrogant and hostile when speaking to them, and I keep getting referred back to the online forms for cancellations and delays which neither cover the issues we had.

Absolutely disgusting, appalling treatment of their customers.