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“Great Customer Service”
Review of RwandAir


Reviewed 18 September 2018 via mobile

RwandAir has become my preferred airline since April 2018. I love their service both on board and off board and how responsive they are to emergencies.

Thank SesameMogotsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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32 - 36 of 301 reviews

Reviewed 18 September 2018

Pleasantly surprised. Pleasant staff. Clean. Reasonable food. If you really want people to write at least 100 characters then a lot of people will be turned off. Stop it it's pathetic. Will you read this ?

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Nigel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2018 via mobile

I’ve been on Rwandair on more than two occasions the last 1 month ..I like the plane it’s big and the service is very good considering the time it’s been existent..free WiFi (15minutes) and chargeable after that .
What has been bad are the landings ..rough and very inconsistent..or maybe it’s just me...

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank Kuyo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2018 via mobile

Very helpful pleasant staff. Clean plane, average meal, very bumpy landing but all in all a good flight and airline. Would fly again

Thank Trace O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2018

A delightful flight - comfy well attended and on time! We wondered how good they would be on longer flights as we use Rwandair a lot on inter Africa flights but were very impressed by service and comfort on the longer flight... well recommend using this service - clean new planes...

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Musiara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC