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“Heartless company”
Review of Qantas


Reviewed 29 February 2024

Do not expect any customer care from Qantas. Not only is it impossible to speak to someone (our only option was to email customer care) they simply do not care about their customers. We cancelled a booking and were under the impression that the credit lasted 12 months. When we tried to use the credit it had expired much sooner than the 12 Months we expected and only by 2 days. They refused to extend the credit despite. We explained that we needed to fly for a family emergency and had a young baby in the mix with financial hardship. They couldn't have cared less, stuck to their arbitrary rule. We have always been loyal Qantas customers and it's no wonder customer satisfaction is waning. Will never fly with Qantas again.

Date of travel: May 2023
    • Customer service
Thank Amy B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (21,138)
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72 - 76 of 21,138 reviews

Reviewed 28 February 2024

This is typical Qantas, delays yet again to Hawaii . Always !!
No notice, until just before boarding.
Do they care, not one bit.
Of course something wrong with the plane & need a new one. Who knows!!
So sick of their retric
We better get out with the curfew or ??!!
They just can not help themselves & the reputation continues to suck.
Business lounge at Sydney also very tired

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank chris w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 February 2024

Broken seats, broken entertainment, worst food, looks like a cheap budget airline.
overpriced for what you get. Shop around you would get better deals.

Date of travel: January 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Vacation55426949391
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 February 2024

The place is amazing. The airline service is not.

Poor communication, mumbling staff and lost luggage.

All round just shoddy, customer service poor, very happy to let us sit and wait while they tried to look busy thinking of excuses not to work. Had 3 days in Sydney without clothes, each day being told to come back tomorrow to try again. Eventually discover my stuff is lost, purely through own detective work.

Won't be trusting them again the next time they say, "don't worry about it we're on the case".

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank jtom9393
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 February 2024

I couldn’t believe how poor the experience in business class has become. They ran out of all food in business class and I had a choice one dish. It was the Japanese bento box and it was dry and really poor quality. After spending 10 days in Japan will all the wonderful food options this was the worst I have had. It just seemed like the quality is not what it used to be. It is a shame that our national carrier has slipped so far, I’m not sure they will ever get back to what it was.

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank zackc771
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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