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“Whatever Happened to Priority Baggage?”
Review of Qantas


Reviewed 4 weeks ago

Check-in, lounge and boarding are seamless and well coordinated. Inflight service was courteous and efficient. The biggest let down in the whole service delivery event was the Priority Baggage came out on the carousel after the majority of the other baggage and there was only our flight on that carousel. Still pleasant trip overall.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank globalgazr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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385 - 389 of 13,902 reviews

Reviewed 4 weeks ago

While this flight is just over 7 and half hours we did not leave until 45 mins after the scheduled departure time. When we arrived at the gate we were held there until asked to proceed, then we were herded into a holding area where we were held again. After a 20 min wait we were directed to board a bus which took us out to the plane that was parked on the tarmac near the cargo terminal. Very poor planning by Sydney Airport not Qantas.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank _glenn_allum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Typical cranky and bitter service from staff behind retirement at the check in point. No matter what status they have market share and act accordingly.

1  Thank Rod L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

It was some years since we used Qantas on the Perth/Singapore route and on this occasion the airline was part of a packaged cruise option. We have always felt safe on a Qantas operated flight and QF71 on 29/09/2018 was no exception throughout.
Qantas now operates International Flights from T3/T4, the direct service to London and the Singapore route, codeshares still depart T1. It is probably cost effective for Qantas to centralise operations at T3/T4 and there are adequate facilities available for domestic passengers. However when you enter the International departure area in T4, there is a dearth of services;- a small duty free outlet and a high priced cafe. The area is sterile, devoid of atmosphere.
My wife and I were allocated seats 50J & K, my wife enjoyed her window seat, but I felt cramped and uncomfortable. Cabin crew were friendly and service fairly efficient, The menu looked inviting, but my selection of "beef blade steak with red wine sauce, potato mash, zucchini and sugar snaps" was at best, average. The garlic roll was OK and the later service of ice-cream and chocolate bar was welcome and tasty. Entertainment was poor, no music selection; it has apparently been discontinued and podcasts offered instead, Movies selection was OK if interested. Unfortunately the system had to be re-booted on three occasions during the flight. It would be a plus if rubbish from previous flights were removed from seat pockets. Doubtful that we would consider Qantas for future flights to or via Singapore.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Dan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Not worth it whatsoever. Got called up to board the plane at Hamilton island and they let everyone know the plane was overweight so 20 people would need to get on another plane with a stop over in Sydney, the next plane was delayed so we were to wait FOUR hours at the airport, caught the plane to our stopover and made it just in time for our connecting flight. The staff at the boarding gate said “we assumed you wouldn’t make the flight so your seats have been taken” in other words we overbooked the flight and hoped you wouldn’t be in time to notice, so there were 20 people left with nowhere to go and nothing to do but pay for another flight back to Melbourne. The next flight back ran out of food for the last few rows of passengers and were given three biscuits and cheese for dinner. Never again going with qantas, we were not treated like humans whatsoever.

4  Thank Amber W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC