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“worst experience ever”
Review of Oman Air


Reviewed 15 May 2024

Our flight WY 143 was delayed for a little over 4 hours, which resulted in us missing our connecting flight from Milan (flight SK688). When we landed in Milan and disembarked, we were met by airline staff who informed us that we had missed our flight and unfortunately had to take another flight the next day (SK 1686), as booked by Oman Air. We stayed overnight at a hotel and were picked up in the morning to go to the airport for the flight you were supposed to have booked us on. When we arrived at the check-in counter and tried to check in, the staff behind the desk informed us that we were not booked on the flight. We were about to miss the flight and therefore decided to buy our own tickets. And now nobody is answering for our compensation, I have tried for 3 months to contact them in every way. This is the most horrible service ever. Even Wizz air and Ryan air have better costumer service. NEVER EVER BOOK WITH OMAN AIR. WE ARE STILL TRYING TO GET BACK OUR 1000 EURO.

Date of travel: February 2024
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    • Value for money
    • Check-in and boarding
Thank refkha a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (5,079)
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4 - 8 of 5,079 reviews

Reviewed 10 May 2024

I use Oman air becuase it offers a direct route at reasonable times I must of taken over 240 long haul business flights with them the latest being last night, how things have changed, standards have been slowly dropping over past 4 to 5 yrs, the in flight food used to be superb with a good choice but not now its cheap crap with very little decent things on the menu, time past you got Hor D'oeuver (gone from Menu) followed by a decent choice of starter many had shrimp and or smoked salmon now it basic plain salad, mains are just as boring and cheap these days, staff remain great as always, inflight entertainment movies seem to of dropped off, head phones often dont work, quite often see bodge up repairs done on the interior fittings that a school kid could of made a better job, quite often I am on the same aircraft in same seat a month later and the same issues remain un repaired, hot towls are at best luke warm. boarding from Muscat is terrible when gate opens your ushered into the most uncomfortable loung that is always over full.

On a brighter side they are usually pretty prompt and more often than not land ahead of schedule which is good and as stated staff are very very good

Thank worldtraveller051
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 May 2024

Absolutely fantastic. Business class was like a boutique hotel room in the sky. The food was better than restaurant quality. Outstanding service and presentation. Seating and layout was fantastic. My only comment for improvement was the entertainment- not a big selection of things to watch.
But I can’t stop raving about the food. Just magnificent. Made the Australia to London flight enjoyable.

Date of travel: May 2024
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    • Value for money
    • Check-in and boarding
Thank Walt C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 April 2024

Most of the time, the AC and the electronic window shades are controlled by the crew. Passengers have no control over the AC at all on their Boeing 787. During my long flight, I had to deal with whatever settings the crew had chosen. Sometimes I was unable to sleep and ended up freezing because the AC was set too high…

Date of travel: April 2024
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Thank laxyus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 April 2024

Absolutely Rubbish If You have a Problem they Will Simply ignore you at Muscat Airport and try to ignore your situation so you get late on a flight, but if your an arab they will treat you differently. Also Make Sure To clear everything with the staff before boarding yourself on the flight because they will try to get rid of you asap and not compensate for the faults

Date of travel: December 2023
    • Seat comfort
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    • Legroom
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    • Value for money
    • Check-in and boarding
Thank Harry A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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