We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“I would call their 787 Nightmare Liner…”
Review of Oman Air


Reviewed 29 April 2024

Most of the time, the AC and the electronic window shades are controlled by the crew. Passengers have no control over the AC at all on their Boeing 787. During my long flight, I had to deal with whatever settings the crew had chosen. Sometimes I was unable to sleep and ended up freezing because the AC was set too high…

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank laxyus
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (5,079)
Traveller rating
Traveller type
Time of year
Language
  • More languages

7 - 11 of 5,079 reviews

Reviewed 21 April 2024

Absolutely Rubbish If You have a Problem they Will Simply ignore you at Muscat Airport and try to ignore your situation so you get late on a flight, but if your an arab they will treat you differently. Also Make Sure To clear everything with the staff before boarding yourself on the flight because they will try to get rid of you asap and not compensate for the faults

Date of travel: December 2023
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Harry A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 April 2024

Our connecting flight from Dubai to Muscat for this flight was delayed due to the flooding problems in Dubai. We were told by the flight attendants that our Bangkok flight would be held as a large number of people connecting from this flight from Dubai. Arrived in Muscat to find the Bangkok flight had already left. We then spent the next 5 1/2 hours trying to get an answer on what Oman Air would do without so much as a bottle of water offered. Their staff are poorly trained all appeared to have no idea of how to resolve the issue. All they could tell us was it would be fixed soon. They offered us an evening flight the next day which we accepted. Waited an hour for new boarding passes then told that flight is fully booked. Waited another hour as they tried to get us on their flight to Bangkok via Phuket. Still no boarding pass or confirmation but were sent to a hotel by taxi and told that they would sort it out and let us know at the hotel. By 6pm still no communication from Oman air but found by looking myself that we were booked via Phuket but on a 737 for a 6 1/2 hour flight with no lie flat seats, which was the reason we booked business class in the first place. Never again with this airline. If something goes wrong you are pretty much on your own trying to sort things out and that's if you are in business class. The economy passengers were worse off than us.

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Anythingwilldo44
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 April 2024

If you have to get a refund for any reason. Just accept you've lost the money.

Ref:KNCMVC

Cancelled a flight due to father dying 2 weeks before flight. They said I was due £56 back from a £532 flight as they retained £300. They said if I provide a death certificate I could also have the £300 back too.

I sent them a death certificate and medical death certificate.

That was 5 months ago and ever since they have ignored the 15 emails to ask what's happening, they update the case but never respond. I have given up hope of ever receiving the £356 refund due.

SCAMMERS

Date of travel: December 2023
1  Thank Mark S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 April 2024

Worst experience by the customer service and the airline. How people are choosing this useless airline.
Got cancelled the ticket twice for my parents who are coming from India to Berlin.
Not giving a proper explanation and the employees are not trained.
I am recommending all the users to please don't use this airline which is having zero interest in the customers .

Date of travel: April 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Deepak M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Revenue impacts the experiences featured on this page, learn more.
© 2024 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in New Zealand. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.