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“Worst experience ever”
Review of Oman Air


Reviewed 29 February 2024

Worst experience ever. Inflight product is good in Business Class, but if anything went wrong (missed connection flight), nobody cares. They are not available on the hotlines, the callagents dont have any authority nor ownership to solve your problem and help you. I never ever would book with this airline anymore!! service is the key to happy customers, and this does especially apply in moments when things dont work properly!! I flew a lot in the past on all continents, but such a bad experiece was new even to me. Did not expect this from a self-called star airline.

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank asdffggjjkk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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28 - 32 of 5,074 reviews

Reviewed 23 February 2024

Flight WY 204 Date 23rd Feb from mumbai to muscat- seat 30e

The flight is late for an hour now and the AC doesn’t work the whole flight is heated up and they still cannot start the AC. Thats Oman air for you.

If you see the attendant lights are all on as all passengers were only asking for water and for the AC to start

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank 53santoshm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 February 2024

Discrete trip to the Maldives.
Friendly, empathetic cabin staff.
We did not take advantage of the various meals because we ate at the airport in both Malpensa and Muscat.
Flights on time, planes clean and modern, with some movies in Italian.
Perfect travel kit.
We will be back with our heads in the clouds ... with Oman Air

Date of travel: January 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank PaoloFreddi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 February 2024

it's travel from Dubai to Calicut travel on1st July 2024, muscat to Calicut flight was cancelled on November and we are send a mail to there 20 dec , still not replay from airline, finally I try to call to Dubai office , in Dubai office very insufficient staff there they don't know how to behave to passenger's , it's our last time try oman air

Date of travel: July 2023
Thank USMAN M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 February 2024

Got a text saying one of my 3 flights to Paris was canceled, also on return flight. No other options provided and some flights not even changed. So had me arriving back in Perth before my departure from Paris. No customer service, you can't call anyone. You have to wait for someone from the India call centre to call you. The Australian office useless, they don't help, just say someone will call you.

Poor service, don't book. Pay more and go through a airline that cares about customers

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Donna L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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