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“Delay handled relatively well”
Review of MIAT Mongolian Airlines


Reviewed 20 September 2018

My daughter and I had booked a long trip from New Delhi to Ulaanbaatar, via Hong Kong, an a 12 hour layover became a 24 hour layover. While the first leg of the flight till HK is a code share flight and operated by Cathay Pacific, the second leg was operated by MIAT. Although the airlines handled it relatively well and took good care of us, the lack of information was both puzzling and disturbing. We never got to know what caused the inordinate delay. However, we were happy that the baggage that was parked at HK airport for 24 hours came through safely.
Food is decent but nowhere near the quality offered by other major airlines. There is no personal on-board entertainment. The aircraft are well-maintained and the pilots are always competent.
We have no real issues on this route other than cost of their flights. MIAT is the state-owned airline and has a kind of monopoly among airlines operating in/via Mongolia. Airlines that offer cheaper tickets are not allowed to operate in Mongolia, so air fares of flights into and out of Mongolia are considerably expensive.

Date of travel: August 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank transkript
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5 - 9 of 161 reviews

Reviewed 18 September 2018 via mobile

Mongolian Airlines (MIAT) often gets somewhat of a bad reputation. It's true that it is a low budget carrier, that means you don't have a lot of extras on the flight, but I found it friendly, well organised, and good value. This seating was a little bit uncomfortable because there was very little space, but the food was good. People at check-in and also inside the plane were friendly and professional.

Date of travel: September 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank bluehorizons2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2018 via mobile

Stuff's are very helpful and kind food quality is quite high. One of my favorite airline. Pilots are very experienced. Always feel safe.Thankyou so much Miat.

Date of travel: June 2018
Thank NaraaN6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2018 via mobile

The plane was a 737-800, in good condition. Seats were comfortable. Staff were very friendly and polite. They served a good meal. Before landing they served a pizza that was very good.
Baggage upon arrival arrived fast.
I would highly recommend the airline.

Date of travel: August 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
1  Thank wolf3728
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2018

Arrived 3 hours earlier ( 6 am) to the airport to find out the flight was delay ( from screen infos) . As i had to be in Berlin that same day, i asked for more infos.
The only thing all agents presents could say is " wait". No english speaker from that company.
we waited 5 hours without any explanation besides. "seat here and wait" they even fake searching for infos but as they didn't understand a word neither .
Result. lost my connection in Berlin. rebooked an extra flight plus night hotel in Berlin.

Wrote to the company. Result. SILENCE!
BAYARLALAA

Date of travel: July 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank MarionC1898
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC