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“Love Lufthansa!!”
Review of Lufthansa


Reviewed 4 weeks ago

Extremely pleasant staff and crew. They anticipate your every need. Meals were surprisingly good .
Love Lufthansa!!!

Thank Eryerson135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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450 - 454 of 24,382 reviews

Reviewed 4 weeks ago

This was the most comfortable air flight I’ve taken in years. Lufthansa’s Premium passed as First Class when compared to Economy Plus of U.S. based airlines such as American or United. We had plenty of space. The seats were more comfortable. Service was outstanding. A full range of alcoholic beverages were served before, during, and after meals. The meals were excellent.

Thank Gary C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

My flight was canceled (with many others) when the airport was closed due to a security breach. With thousands of others I queued at the Lufthansa service center to try to re-book for 17 hours (literally) from 3:15pm on Saturday till 9:15am on Sunday in conditions that became more and more unsanitary and unsafe. This was because they had 3 representatives working in the Customer Service Center to deal with thousands of stranded passengers. At one point (around 4am on Sunday morning) they had exactly one poor woman trying to cope. Violence threatened because people were so angry and the police monitored us closely. No food, no accommodation. Not once did a Lufthansa representative speak to us. I eventually got out the next day but my baggage didn't. It was lost for 45 days. Then it was sent to the wrong airport (no Lufthansa representative ever once asked me where it should be sent to) and I had to pay United to have it delivered to our home. I submitted a request for compensation 2 weeks after the bag was lost and received an automated acknowledgment . I've now waited 39 days for a response, any kind of a response. Dealing with them is dealing with a completely faceless, uncaring and unresponsive machine.

    • Customer service (e.g. attitude, care, helpfulness)
    • Check-in and Boarding (e.g. efficiency, service at gate)
2  Thank cernunnos016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Flt 2229 left on time with a gate change from 63 to 61 fairly close to departure. Flight was full. Tourist cabin had two crew for entire cabin of 171 passengers. First Class had 2 cabin crew for thirty some passengers. Flight duration is a bit over one hour. We were served a ½ sandwich of sliced bread, cheese, pickles & red peppers as snack. It is a vegetarian choice and does not taste very good. Non-alcoholic and alcoholic beverages were free, as also coffee or tea. Lufthansa should add to the meal a sweet option of a cookie or other sweet. The crew does the best they can. But the service is rushed and impersonal. All they want to do is finish on time for the landing.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank HTPWT24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

We flew premium economy New York-Frankfurt part of a trip to Moscow. On time, efficient boarding and service. On the way back, the flight was overbooked. Instead of upgrading frequent flyers or customers, they announce open seats for premium economy and first class to general public for not a lot of euros. This did not sit right for some of us who payed regular fares. And since some travelers parties were split, as if parents and children fly in different sections, this added a lot of traffic in the cabin. This also was unpleasant. Very unpleasant.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank patrician98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC