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“Efficient, friendly and speedy”
Review of KLM Royal Dutch Airlines


Reviewed 3 weeks ago

I would definitely use KLM for this route again as it provides an efficient and friendly service from Birmingham in the UK to Cape Town, some 2 hours shorter than most other airlines in journey time.

The business class cabin was adequate and clean and the staff were friendly and helpful. The three things I look for in a flight service is: 1) shortest journey time, 2) the ability to sleep flat and 3) a reasonable meal/drinks service.

OK it doesn't have the bar in business class that some airline do, but the price is lower and if I want to go to a bar I'll do this somewhere on land with lots of friends.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Nicky H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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259 - 263 of 21,101 reviews

Reviewed 3 weeks ago

I went on a wonderful 22 day European trip this summer in 2018 on Delta, as I live in Atlanta. On the flight to Europe, I went on a Delta jet and upgraded to Delta Comfort from economy on that US Delta jet. The seat on that Delta outbound flight did have more room than your basic economy seat, but the seat didn't have much more in terms of advantages. However, that same Delta Economy seat coming back to Atlanta out of Amsterdam on the Sky Miles Partner, KLM, was totally amazing. Not only was the seat large, but the seat had the ability to elevate your feet. It was a seat that was very much like the first class seats now on domestic Delta long haul flights that fully extend except these KLM Delta Economy seats didn't fully extend out into a bed. However, with the ability to elevate your feet unlike the Delta Economy seats on a Delta jet, I felt almost as comfortable in that KLM Delta Comfort seat as if I had been in a fully reclined first class seat.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank cdub99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Our last trip to Italy in 2016 from San Francisco to Genoa, KLM lost my luggage. History repeats itself. We fly from San Francisco to Milano, and again, KLM loses my luggage. And it took 3 days to recover. Quite a stressful situation when all of your clothing is lost, and you have but 1 day left to leave on a 7 day cruise. The luggage did return in time, but this is ridiculous to have it happen 2 times in a row.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Enjoyed the flight, the food and the excellent helpful staff. This route was really convenient and avoided a trip to Gatwick! Particular thanks to special assistance staff at Schiphol who were friendly and helpful. The entertainment system worked well, take note BA !,

Thank Arthur D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We flew from Munich to Namibia via Amsterdam with KLM and overnight flight was good and on time. Service on board was nice. Only on the inbound flight the entertainment system was old and there was no USB port for instance, but on the outbound flight system was new and there was one. Food is good. I would fly again KLM!!!

Thank Flushball
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC