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“Excellent customer service”
Review of KLM Royal Dutch Airlines


Reviewed 19 September 2018

I was very impressed with KLM, as it was my first time flying with them I wasn't sure what to expect. They definitely made sure you were fed and hydrated. We even were given a drumstick icecream for a snack which was a nice surprise. The movies were great too, and the blanket and pillow were an asset as well. Overall very happy with KLM

Date of travel: August 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Anne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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812 - 816 of 22,028 reviews

Reviewed 19 September 2018

Great flight. Connections were perfect. Enjoyed the movies. Wine was an added plus in economy. Leg room was not great, but that's just how it is these days- book an aisle seat.

Date of travel: August 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank mkbet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2018

The airport lounges, staff, service and food was excellent. The only reason I didn't give them 5 stars was the aircraft seats in business class. I was led to believe they were fully flat but were only recliners and not comfy for a long haul - and not cheap - flight.
Other than the seating, the rest of the experience was outstanding from check in to bag reclaim.
**Tripadvisor rating boxes not working. I would give 5* to each one except seat comfort.**

Date of travel: June 2018
Thank munchie11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2018

Attentive crew keeping passengers informed of connecting flights and boarding gates following delays due to storms. Loading efficient and plane ready fro departure ahead of schedule for both legs of flight.

Date of travel: September 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank jez959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2018

The food was good on the first flight,
But I was Not happy at all with the food on the second part of the flight , it was all Indian food and I do not like Indian food , I could even smell it before I got on the plane,
Coming back home from Toronto it was good on both flights,
The crew were all good as usual and looked after us all well ,

Date of travel: November 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank JennyD2499
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC