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“The worst airline in Africa.”
Review of Kenya Airways


Reviewed 4 weeks ago

I’d rather fly a snail than to ever take KQ again. I asked for a drink, the host told me I had enough. I spoke to the lady in charge of the crew she said I could lodge a complaint on arrival. Only for her to try pass me off to someone on the ground who couldn’t assist.

Let’s not forget that they were late, on my way there and on my way back. The company bought the ticket and I can promise you I’ll never take KQ again. I’d rather go broke paying for my own trips that deal with such ignorant people.

Date of travel: January 2025
Thank JedEye M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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26 - 30 of 3,960 reviews

Reviewed 4 weeks ago

KQ Flight was charterd out to Hi Life
Disgusting food, poor drinks service, short of space(Dreamliner is Boeing Hi Life is an Airbus), NO in house entertainment-were asked to stream-no wifi!
Should have told us prior to flight to bring chargers as my laptop and phone went flat
Not business class was cattle class

Date of travel: January 2025
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Renuka S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

I didn't actually go on my flight as it was cancelled only 6 hours before take-off. So, I can't review the flight itself. However, I can comment on the customer service, or lack thereof.
Upon learning that the flight was cancelled, I phoned the customer service center who told me that the flight was simply delayed and not cancelled. Moreover, if it was cancelled, they assured us that they would put us on another flight and thus should go to the airport as normal. We even got them to send as much in an email.
Upon arrival, our flight was indeed cancelled and not delayed. We went to the ticket station in the airport. Here, we were told that they could not do anything. They could not find us another flight on one of their partner airlines, nor offer us a refund. However, another customer was able to get a flight to the same place we were trying to get to. So, it didn't seem like they wanted to help.
At the end of it, we had to book totally new flights to get to our honeymoon at our expense, of course.
Right now, we are trying to get a refund. However, no one answers their emails and the call center does not pick-up either. Apparently the refund is 'pending', however this is not to be trusted.

Date of travel: December 2024
    • Customer service
1  Thank GrandTour50996508388
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Flying with Kenya Airways was my first and last. I discovered the hard way that they are prone to delays, aren't
very accountable, and often lose luggage. After losing my luggage they were able to find it but delivered it to me with a broken handle. Filing a claim requires you to send an email and wait a long amount of days (no set amount of time) before and if you hear anything back. Calling customer service will just result in people muting the phone to pretend that there are computer issues or they will just tell you to send an email. Worse airline that I have ever flown.

Date of travel: December 2024
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank globetrottingwsierra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Never fly this airline from US to Kenya. 6 hours delayed first flight 3 hours delay return flight. No communication. From Nairobi we sat in an hot stuffy holding with no water and no communication from any staff. Their service is absolutely the worst. Fly any other airline.

Date of travel: December 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank Dan S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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