I travelled home to SA from Nairobi 2 days ago and woke up still angry about the treatment I received off Kenyan airways staff.
The girls were so unbelievably rude & hostile - ground and air hostesses.
The only reason I’ll fly this airline again is because there’s scant choice in that region.

I just returned from a trip from Toronto to Uganda. I fly multiple times a year, and this was my first and last time flying with Kenya Airways. On my way to Africa they opened my luggage and went inside all of my travel cubes and toiletries, leaving all containers and pockets opened. As a result, my shampoo and conditioner went all over my stuff, including my medication. It's been 4 weeks, multiple emails and phone calls and nobody has been able to provide me with an answer or any type of compensation for this. Their customer service is absolutely awful. I fly to Africa regularly and will never fly with this company again. Save yourself a headache and book with another airline.

As other comments have mentioned, they will also change your fly time constantly.

AVOID AT ALL COSTS, COMPLETE FRAUD

My experience with Kenya Airways has been an absolute nightmare:

- Flights repeatedly changed and canceled with no proper alternatives.
- Travel duration never ending, not knowing when we would head back home, we have been completely left in the dark for hours and had to book another route on our own
- Lost luggage that took me a month to get back,
- Customer service useless and dismissive. They’ve been stringing me along for over a year (started in december 2023), giving half-baked responses or completely irrelevant ones, clearly stalling in the hopes that I’d give up.

Kenya Airways finally came up with a “compensation” : a laughable €90 voucher which I NEVER RECEIVED — a complete insult.

I had seen bad reviews before, I definitely should have believed them.

This company shows zero respect for its customers. Think twice before booking with them—you deserve better!!!

Clarot Julie

As a Flying Blue Silver member, this is the second time we have flown Business Class with Kenya Airways.

Last year in 2023 everything went smoothly and we were satisfied with the airline.

This year 2024, Kenya Airways first postponed our flight from Paris to Nairobi by half a day. Instead of 8:30 pm to 11:00 am This was ok as they gave us about 3 weeks notice. Nevertheless, in our case we had to book a hotel in Paris.

During our trip, Kenya Airways then canceled our connecting flight from Nairobi to Zanzibar. This resulted in a transit time of 10 hours through the night in Nairobi.

Instead of organizing everything for the passengers, they wanted us to fill out an e-visa for Kenya on our own so that we could get to a hotel. It was already close to midnight and we were just tired and the program for the visa application kept throwing us out. After an hour, we abandoned the exercise and spent the night at the airport.

Kenya Airways has been canceling their flights a lot lately and the way they handle this is not at all professional.

The inflight product and crew are friendly and professional. But what is with the management and operation is more than sad and unacceptable.

We didn't even get any compensation and or a sincere apology.

Great service with polite and attentive staff, clean cabin with tasty meals. I enjoyed the flight and will fly KQ again.