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“AVOID PLEASE”
Review of Kenya Airways


Reviewed 4 December 2024

AVOID AT ALL COSTS, COMPLETE FRAUD

My experience with Kenya Airways has been an absolute nightmare:

- Flights repeatedly changed and canceled with no proper alternatives.
- Travel duration never ending, not knowing when we would head back home, we have been completely left in the dark for hours and had to book another route on our own
- Lost luggage that took me a month to get back,
- Customer service useless and dismissive. They’ve been stringing me along for over a year (started in december 2023), giving half-baked responses or completely irrelevant ones, clearly stalling in the hopes that I’d give up.

Kenya Airways finally came up with a “compensation” : a laughable €90 voucher which I NEVER RECEIVED — a complete insult.

I had seen bad reviews before, I definitely should have believed them.

This company shows zero respect for its customers. Think twice before booking with them—you deserve better!!!

Clarot Julie

Date of travel: January 2024
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1  Thank Julieclarotfoster
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Reviewed 1 December 2024

As a Flying Blue Silver member, this is the second time we have flown Business Class with Kenya Airways.

Last year in 2023 everything went smoothly and we were satisfied with the airline.

This year 2024, Kenya Airways first postponed our flight from Paris to Nairobi by half a day. Instead of 8:30 pm to 11:00 am This was ok as they gave us about 3 weeks notice. Nevertheless, in our case we had to book a hotel in Paris.

During our trip, Kenya Airways then canceled our connecting flight from Nairobi to Zanzibar. This resulted in a transit time of 10 hours through the night in Nairobi.

Instead of organizing everything for the passengers, they wanted us to fill out an e-visa for Kenya on our own so that we could get to a hotel. It was already close to midnight and we were just tired and the program for the visa application kept throwing us out. After an hour, we abandoned the exercise and spent the night at the airport.

Kenya Airways has been canceling their flights a lot lately and the way they handle this is not at all professional.

The inflight product and crew are friendly and professional. But what is with the management and operation is more than sad and unacceptable.

We didn't even get any compensation and or a sincere apology.

Date of travel: November 2024
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1  Thank itten2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 November 2024

Great service with polite and attentive staff, clean cabin with tasty meals. I enjoyed the flight and will fly KQ again.

Date of travel: October 2024
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Thank Jacqueline E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 November 2024

We decided not to take our first flight from Nairobi to mombasa. We looked on the kenya airways website on how to notify of our absence or cancel our flight, but were told we could only cancel our full round trip or nothing at all, so we did not cancel. When we showed up for our return flight from Mombasa, we were told that our return tickets had been canceled without notification because we did not cancel our first flight (read above: not an actual option), that the flight was full, and that if we wanted a new flight we would be charged the cost of the new flight plus a change fee. We cut our losses and booked with a new airline.

To sum up:
1. Kenya airways lied to us about their no-show policy,
2. Cancelled our reservation without telling us (we asked, and this is their deliberate policy),
3. Tried to gouge us for even more money.

Thieves. Fraud. Stay away.

Date of travel: November 2024
1  Thank Global41435711249
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 23 November 2024

The airline was via Nairobi and the Nairobi to Mumbai flight was delayed over 2 hours. The food on board is average. The entertainment is also limited. Preferred the Ethiopian more than this. Airlines crew on board was good.

Date of travel: November 2024
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Thank AbhayR140
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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