It is the best Airline in East and Central Africa with vast radius to fly to in Africa. They are good at keeping time and the service on board is spectacular. I reached my destination safe and the vies of mount Kilimanjaro was breathtaking.
It is the best Airline in East and Central Africa with vast radius to fly to in Africa. They are good at keeping time and the service on board is spectacular. I reached my destination safe and the vies of mount Kilimanjaro was breathtaking.
937 - 941 of 3,958 reviews
This report concerns the flight on February 23, 2020.
After a chaotic boarding we took the places 2D and 2J. The AC blew extremely cold and we asked for a blanket, which was completely ignored for more than 10 minutes.
When the older stewardess came with the first load of juice and water, we asked for a glass of sparkling wine and from that point on we were completely ignored. No refreshing towels, no immigration forms, no more drinks - the lady even managed not to smile once during the entire flight.
When I dared to use the toilet, the lady slipped into the toilet in front of me and stayed there for nine minutes!
Other passengers can also confirm all of this - we have their contact details!
Quite apart from the uncomfortable seats in business class, it was a hell of a flight - never again Kenya Airways!
We recently flew to and fro to Nairobi. Found the airline to be good. Inflight services were good , though in return flight food choices were not available. Need to improve on their online check in experience.
Staff was efficient and courteous
Had never flown with this airline before but the flight was on time, the cabin was clean and the service was very good. The cockpit communication from the captain was great and quite enjoyed my flight. Would take this airline again.
Great experience on my way to Paris. There was great internet on board and on return unfortunately the facility was not available. Service consistency was lacking