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“Prisoner Transport”
Review of Kenya Airways


Reviewed 25 February 2020

This report concerns the flight on February 23, 2020.
After a chaotic boarding we took the places 2D and 2J. The AC blew extremely cold and we asked for a blanket, which was completely ignored for more than 10 minutes.
When the older stewardess came with the first load of juice and water, we asked for a glass of sparkling wine and from that point on we were completely ignored. No refreshing towels, no immigration forms, no more drinks - the lady even managed not to smile once during the entire flight.
When I dared to use the toilet, the lady slipped into the toilet in front of me and stayed there for nine minutes!
Other passengers can also confirm all of this - we have their contact details!
Quite apart from the uncomfortable seats in business class, it was a hell of a flight - never again Kenya Airways!

Date of travel: February 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank nordkappe
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (3,958)
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938 - 942 of 3,958 reviews

Reviewed 25 February 2020

We recently flew to and fro to Nairobi. Found the airline to be good. Inflight services were good , though in return flight food choices were not available. Need to improve on their online check in experience.
Staff was efficient and courteous

Date of travel: February 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank amod d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 February 2020

Had never flown with this airline before but the flight was on time, the cabin was clean and the service was very good. The cockpit communication from the captain was great and quite enjoyed my flight. Would take this airline again.

Date of travel: January 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank loram880
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 February 2020 via mobile

Great experience on my way to Paris. There was great internet on board and on return unfortunately the facility was not available. Service consistency was lacking

Date of travel: February 2020
2  Thank nsdewa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 February 2020

Flyied from Amsterdam to Nairobi. Very old plane. Night flight so there was not that much service. Business class looked very old fashioned and I would have felt sorry is I had payed 1000€ extra for that.

Date of travel: January 2020
Thank TuulisHelsinki
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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