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“Another Kenya Airways flight cancelled, this time after waiting at the gate for 2 hours.”
Review of Kenya Airways


Reviewed 12 February 2020

Over 200 happy and excited people were admitted to the gate area and chatting when the first delay was announced. Then the second delay. And then, with nonchlance, the flight was cancelled. To the inconvenience of everyone.

Date of travel: February 2020
2  Thank Jim F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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950 - 954 of 3,957 reviews

Reviewed 12 February 2020 via mobile

The seat was awesome. Liked the food and the staff as well. But the choice of movies was not that good, they are supposed add new additions to their collections. But the overall experience was excellent.

Date of travel: January 2020
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
1  Thank jaynitapatel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 February 2020 via mobile

Rude staff. Late flights. The manager and supervisor in Nairobi were racists and rude. They left me in the airport for 12 hours. With no apology or explanation. The manager and supervisor hide behind closed doors. I have recorded proof of abuse from the air line employee to me. And I contacted head office. No one responded. Please avoid at all costs.

Date of travel: February 2020
3  Thank dicekotze
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 February 2020

On recent flight from CDG to NBO there was no Sprite, 7Up or any form of Lemonade. All spirits were unheard of brands. Despite the rear business class being completely empty there was no option to upgrade onboard.
The person who sat next to me in extra legroom economy just came and sat there with no attempt by cabin crew to question this.
Whilst on an internal flight KQ cancelled our flight then wanted to charge $600 yes hundred per person to change to an earlier flight rather than their choice of a later flight.
This is just the latest in an increasing list of failures by this airline to the point that if I can I will now use an alternative

Date of travel: January 2020
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank CreelBoat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 February 2020

Flew JNB-NBO-KGL 5-6 Feb 2020; 1st on Dreamliner B787-800 and then Embraer 190 on 2nd leg. Almost on time; first flight fell 25 Minutes late. I had made a low, but successful bid for 2nd leg to be upgraded as it also gave access to Kenya’s Lounge in Nairobi which is good and spacious. Ticket cheap, bought from an online travel company. Kenya Airways have reduced luggage allowance for regional flights, with Silver level in their Flying Blue FFP I eventually managed to get a 2nd, huge suitcase, added to be check-in (first one included in ticket). Check-in, transfers, and communication went fine. Onboard, great service, lots of drinks as there seem to be a Happy Hour going on at afternoon/evening flights. Whenever passengers ordered juice, beer or wine they were instantly handed double up without discussion. I love that attitude. It gives a feeling of luxury. I have experienced this before with KQ (on their Dubai route). Food was good, two options with the possibility to add up more as long stock lasted. FAs were fine. Call bells answered. Duty free sales onboard worked well. The Dreamliner is great but space provided in economy is humiliatingly small. I was lucky to have 3 seats to myself to survive lack of leg and breathing space. Pride lounge in Nairobi is a breeze and I slept well till next morning to catch last leg as being upgraded. Last leg morning flight NBO-KGL was uneventful. Of 9 business class seats (1 x 2 configuration). No complaints apart from a joke of “breakfast” consisting of a tired, reheated croissant. No cheese, only jam to supply. Champagne and coffee/tea given on request.

Date of travel: February 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank anderspp
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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