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“One of the very Best!”
Review of Japan Airlines (JAL)


Reviewed 3 weeks ago

The staff at the airport were very helpful and so polite.On time performance was great as well as the service on board the aircraft. The meals were great for airline meals. I would recommend this airline to everybody & will definitely fly with JAL again.

1  Thank thomsonjoseph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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98 - 102 of 4,882 reviews

Reviewed 3 weeks ago

Food was great, Japanese hospitality from the stewardess were just as expected - great service. Seat was comfortable, didn't get much from in-flight entertainment cause I'm the sleep-all-away type but my partner who couldn't sleep was satisfied with it.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank Angelina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Such a wonderful surprise the layout for club is amazing as no one has to climb over anyone the space is well planned huge t v screen- so much store space - great goody bags and for the ladies soft comfy cardigans. On our return could only get travelled plus and was concerned but that was unwarranted as the internal part of the seat slide down so comfy and fell asleep for 7 hours . Service cleanliness fabulous and toilets to and bigger than normal so if u had young kids more than enough space . Thanks JAP airlines for your service

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
2  Thank sandra523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Brilliant 11+ hours flight with friendly crew and cabin staff who really looked after passengers needs!
With seating at 2:4:2 there was more leg room and seats seemed wider with no additional payment for specific seats. Meals were served at appropriate times and food was of a decent quality. Refills were offered and staff were attentive to passengers needs.
Important little touches included the provision of toothbrush and paste in the toilets prior to landing and the toilets were kept in pristine condition.
Without reservation I recommend JAL and would certainly fly with them again. Compared to the codeshare with BA for our return flight which was appalling in every way, travelling long haul in economy class with JAL was comfortable with excellent service.

1  Thank JXH565
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

It was a perfect trip. On time, service was high standard and very pleasant, willing to do anything for the kids and us.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank David B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC