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“Flight was OK”
Review of Iberia


Reviewed 30 March 2020

We flew from Zurich to Miami with change in Madrid. The flight was codeshare with American Airlines, where we booked our tiket. Of course you cannot expect luxury in the economy class, but everything was OK. The check -in staff in Zurich was friendly and the service on board OK. We used the enterrainment program and the meals were good on the long haul flight. Ont the first leg, the short-haul to Madrid, no meal was served. Also we had nearly two hours for change, the time in Madrid was quite short, due to the long ways and controls. We didn't have even time to go to a shop or drink a coffee. When we arrived in Miami, we had a little damaged luggage, but I think it was the fault of the baggage staff in Miami.

Date of travel: April 2019
    • Seat comfort
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank romanshorner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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105 - 109 of 19,967 reviews

Reviewed 26 March 2020

13 March---I was to fly from Rio to BAIRES but had to cancel as Argentina was closing down with the virus and i would not have been able to depart Argentina on 23 March as scheduled.

A quick dash to Iberia.COM and i purchased a last minute ticket back to Madrid.
There were so few in Economy however Business Class was full.

Service was pleasant and the dinner served acceptable.
Many people had 4 seats to stretch out and sleep.
I was happy with both a window and aisle.

A light breakfast was served pre landing .
The flight arrived on time.

Date of travel: March 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
4  Thank IRELANDSMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2020

05-MAR ---If only they were like Qatar in terms of service.

This was a midday flight from Madrid and on levelling out at 10k -- the team swung into action.
There were just 9 of us in Business class and possibly 60% in economy.
Pre lunch drinks were served and within 30 mins lunch started--far too early for such a long flight.
Sadly on IBERIA the passenger must eat when the crew want you to if you wish to have a full lunch --if not you may eat snacks later.
The Middle East Airlines truly have it so right in Business/First Class --the passenger eats when they wish to.
The food was acceptable--all reheated with very good wines .
About 2 hours out from RIO a light snack was served.
Service varied depending on which of the 3 men served you.
Seats on this A330--200 are very old and i could not find any classical music on the radio area.
Bags eventually arrived .

Date of travel: March 2020
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
3  Thank IRELANDSMAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2020 via mobile

My wife and I traveled to Barcelona on March 11th for her 30th bday and graduation present. Less than 24 hrs later, we had to get home due to the COVID19 a travel ban from President Trump. After safely making our way to the USA, I requested for a voucher for our flight home that we didn’t end up taking. Their phone service was horrible and nobody ever got back to us to assist. We tried social media (twitter, Facebook, Instagram) and nobody responded to us. We tried filling out their voucher form but our booking code that we booked through them, isn’t recognized and states it’s in process. As of this writing, no one has been in contact. I am disgusted and will never fly or recommend Iberia or Level ever again. Hopefully this horrendous review will prompt someone to reach out. As I have said multiple times on posts and messages: Please, see my dm.

Date of travel: March 2020
4  Thank Pharmdtraveler90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2020

Very bad service. I bought the last option I had to go back home before the Spain borders closure. Paying more money than I ever did for the ticket.
Iberia cancelled my 2nd flight from Madrid to Valencia. They said by email that they will give me another option.
What was the option? Absolutely nothing!
When I went to complain after to spend all night in Madrid airport I even had to bear 3 ladies on the desk and who was more stupid, and trying to bear me like an idiot, saying that the web gives you the option for the refund!
When I asked her to show me where is that, (I had to ask 3 times because it was me the idiot who doesn’t know anything you know? Then it was a voucher! OMG
At the end saying that they don’t give refunds (when they have to because the law).
Very well Iberia. The last thing was to spend 24 hours on a trip when it’s 1.5 hours actually and to bear stupid people who is not helpful at all and very rude.
I’ll claim for my refund and for your service.
I attached the law for cancellation. Maybe you can train your staff with something they should know before to mistreat your customers.

Date of travel: March 2020
1  Thank Kkentsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC