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“Aloha spirit”
Review of Hawaiian Airlines


Reviewed 3 May 2018

Hawaiian is the best airline to get started with your holiday. The crew is friendly and attentive and onboard meals are decent. Legroom and entertainment options are in line with other domestic airlines. The best part by far is the aloha spirit that is visible from airport check in all the way to your destination.

    • Seat comfort
    • Legroom
Thank sak0ivun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 May 2018 via mobile

Look we always get the extra comfort seats well worth the money I have been flying Hawaiian air for 20 years I would not go with any other airline in all that time I have only been late once the flight had engine problems we were transferred to another flight with in 3 hours the staff are alway helpful go out of there way to make you comfortable love Hawaiian airlines

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
Thank sandra k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2018 via mobile

While late abet I-pads were provided for personal entertainment device lacking passengers, the plane lacked many of the entertainment amenities I anticipate on a 5 hour flight: electrical outlets for my devices, complimentary (there was a fee) headphones that fit their jacks so you can listen to the audio for the mid-cabin ceiling mounted tv, on on-board WiFi to access their airline’s other entertainment options. For some reason there was no coffee or tea available on this flight.

The good news: Flight attendants were very friendly and attentive, and the minimalist breakfast and beverage/snack service was just right.

Best part: Restrooms you can actually stand and turn around in, that stayed fairly clean.

    • Seat comfort
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank robgriffith5365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 May 2018

Typical cattle car run. Little legroom, uncomfortable seats. Backache went away after three days.
Took off hours late. Pleased with concern for the pilots' safety (they actually checked the repair) but got into Sacramento around 4 a.m. I have no idea why they moved the flight to Hawai'i )Hawaiian 19) to 7:30 from 9:15 am or changed the return flight (Hawaiian 20) to 3:15 pm except to inconvenience as many passengers as possible. Of course, after running Aloha out of business a few years back, they have a virtual monopoly on daytime flights (Delta and United only have redeyes to the mainland) so they don't have to care much about passenger comfort.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Douglas D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 May 2018

Wow..from the swift check in to seamless boarding of the spotless, new and uplifting modern cabin to the incredible warm, genuine customer service of the crew ..I will never be tempted by the cut-price budget airline offer to fly to HI for $369 as I know all too well that you truly do get what you pay for (water not included BTW!)
On Hawaiian, the impressive inclusions continued with the quality of the in-flight entertainment and viewing options, the "real food" served which was fresh and way healthier and lighter than most meals I've had in the air to the cheerful 2nd round of drinks offered by the crew at both meal times. The economy cabin bathrooms (which are often a tip on long haul) were clean and pleasant to use throughout the 10hr journey.
Hawaiian Airlines were flawless! Our luggage beat us to the luggage carousel both times. We never waited; check in was fast, boarding was fast, the flight was on time, the bags were off faster than domestic airline baggage collection. As a passenger, every step was stress free and easy..even the in-flight safety presentation was a delight! The cabin crew were so cheerful and nothing was ever too much.
Most of all - the 10hours in the air was smooth, safe and very pleasant. I told the Captain as I disembarked in Honolulu that that landing into Honolulu was the smoothest I'd ever had (flown to Hawaii 4 times) and that the Australian domestic landings in planes 1/3 the size of the Hawaiian plane he landed were no where near as graceful as our landing was, Hawaiian.. amazing!! 10/10.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank JacquiSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC