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“Gol - zero stars!”
Review of GOL Airlines


Reviewed 21 October 2023

Had a connecting flight from sao Paolo to Salvador but Gol had overbooked the flight so we couldn’t get on the flight although we were at the gate at the time of boarding! Gol had rebooked us for another flight on the next day which meant we had to queue at Gol customer service desk for 1.5h in the middle of the night, they offered us to stay at a hotel 1.5h away from the airport where we could sleep for 4h and then we would have to catch their bus back to the airport at 8am! We chose to book our own hotel room at the airport as we didn’t want to spend all that time sitting on the bus with minimal sleep. They gave us a voucher for breakfast which didn’t even cover the price of the food, we had to pay R35 for some crappy bakery food! Extremely annoyed about this whole ordeal, missing our hotel reservation in Salvador, having to pay extra to sleep in a bunk bed in a tiny room at the airport, standing in the queue, and on top of that rude staff who could not speak any English.

Date of travel: October 2023
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Thank Heli A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (17,436)
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18 - 22 of 17,436 reviews

Reviewed 28 August 2023

We booked with GOL specifically because they were the only carrier that flew direct from Miami to Manaus. We had no problem with the website and I paid for Economy Plus seats. A few weeks before we left I recieved an email that said the 6 hour flight would now be 13 because we needed to make a connection in Brasilia. They also moved the flight to a day earlier. Is this even legal? We had tickets to go from Chicago to Miami on American and I had to beg them to allow us to change (and pay $150 change fee). When we boarded our Plus seats were gone (so I paid for them and was not refunded) and we had two miserable flights crammed in one of the last rows of a completely packed flight.

Date of travel: August 2023
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3  Thank kroberts0525
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 August 2023

Worst airline website and app I have ever encountered. Impossible to check in, buy luggage space etc. How hard can it be to create a functioning check in service? Every other airline company in the world manages to do so.

Date of travel: August 2023
3  Thank Jmobrux
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 July 2023

The flight was delayed and eventually canceled. They offered a hotel which was 2 hours away from the airport, by the time I got to the hotel it was time to come back to the airport. Why would they use a hotel ( ibis) that is so far away from the airport. Who make this stupid decisions to save a little bit of money and damage the reputation of the airline? Avoid this airline. Instead use Azul

Date of travel: December 2022
1  Thank Luis R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 14 July 2023

Gol is a very good airline!
the security was really fast and the plane was clean. The staff were friendly. Also, would recommend to other people

Date of travel: August 2022
    • Seat comfort
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    • Value for money
    • Check-in and boarding
1  Thank jacobsU2433GH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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