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“If you have another choice of airlines, fly with them!”
Review of GOL Airlines


Reviewed 26 March 2023

Booked a trip to Manaus the capital city of the Amazon through American Airlines. We started the trip in Boston on American and connected to Gol in Miami. Gol would take us to Manaus. To get seats American said Gol assigns their own seats and to call them. Made the call to Gol and were told we’d need to pay for our seat assignments. Explained we had Emerald status and seats on American’s partners are assigned without charge. Response was to call American, they’d assign seats. That was not true. Most likely the problem with Gol’s service agents is lack of training. They are not oriented to airline partners and now being part of OneWorld. On board the 4 of us ended up sitting apart and in small, close together, no knee room and uncomfortable seats. There and back from Manaus were least enjoyable flight experiences I’ve had to date. Why American partners with them is a mystery. It’s a mistake. Gol is a “low cost” airline and like the stories you read and videos you see on YouTube about low cost airlines, it’s all deserved. I’d recommend going to the Amazon if you have the chance. It’s incredible. But, I’d fly on American through São Paulo then back up to Manaus on Latam or Copa from Boston through Panama and onto Manaus.

Date of travel: March 2023
2  Thank Duane S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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32 - 36 of 17,443 reviews

Reviewed 15 March 2023

Most likely your flight will be changed and make it so inconvenient you will have to then choose another airline. Got my money back. Customer service is S L O W and hard to reach on the phone. I cannot find anything positive about this experience. Nothing.

Date of travel: March 2023
    • Customer service
    • Value for money
Thank 118rudolfrudolf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 March 2023

GOL airlines will most likely cancel your flight or change it so it is so inconvenient you have to ask for your money back or treated like non-humans.

Date of travel: April 2022
    • Customer service
    • Value for money
Thank 118rudolfrudolf
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 March 2023

Check in is HORRIBLE. Software crashes, data is not saved, total waste of time.

If this is the company's standard for everything else, I won't be alive after tomorrow's flight.

Date of travel: March 2023
    • Check-in and boarding
Thank Martin C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 February 2023

Late, poor customer service. Lost a surf board and no one willing to try and find it.
Probably the worst airline experience I've had out if literally thousands of flights.
Not budget.

Date of travel: February 2023
Thank 841rodc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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