the worst airplane company in the world. terrible website which lie to you. do not flight by Finnair. you have problems only
the worst airplane company in the world. terrible website which lie to you. do not flight by Finnair. you have problems only
18 - 22 of 8,655 reviews
The plane was clean and seemed quite modern and the staff were friendly.
The worst thing was the food and drink -or lack of it.
I don’t expect to only have one small meal after take off and a small breakfast on arrival on a 13 hour flight. Furthermore you were only allowed one small glass of wine, any further alcoholic drinks were charged at an extortionate fee. This is not satisfactory where you have already paid several hundred pounds for your ticket.
Awful airline, changed the flight times and or seats on three occasions before cancelling the flight the day before. I wouldn’t trust this lot to run a bath never mind an airline.
Stay away from this airlines if you are going for international travels. They don’t transfer your luggage on time. The price might appear cheaper. Please don’t fall for that. Go with Lufthansa or some other reliable airlines for international travel.
Administration and customer care is below average
Finnair booking process is good, the app is working quite convenient.
However, administrative + customer care are below the level I expected.
I booked checked lugage on beforehand, however before boarding started, my name got called via the speakers.
I had to come to the desk, where the Finnair employee said I did not pay for my checked luggage. My original booking was already few week earlier, so I paid again. (--> uggghh, should have checked).
When entering the plane, I realised the mistake and checked my email. Directly, I created a case via the app. It took 1 month for the first response from Finnair, and they did not care to understand the issue. They kept saying I paid extra for my 'too large hand' lugage, which had nothing to do with this.
Why would they randomly pick 1 customer name and call them via the mic to pay before boarding starting???
This simple question the customer care could not answer, so they just dismissed the case. So I paid double for the checked-in luggage for nothing, only poor administration from their side. Probably the administration of the 'extra' bag went also wrong, so mistake on mistake.
Customer care took 2x 1 month to look at this relatively simple case, without any structive/well-checked answer.
Worst thing: I had a 5 hour overlay at Finnair headquarters (Helsinki), but also there, the only way to solve a case is via tickets........ Very customer centric.
Would be great if companies realize aftersales can be a retention method, and not only a way to cut some costs.
Will never use Finnair again for this reason, despite the flight was good!