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“FinAir has the WORST experience!”
Review of Finnair


Reviewed 4 January 2025

I had purchased a business class ticket in finair- at last minute they cancelled the flight. And booked us in a partner airline via Frankfurt. The connection in Frankfurt was tight and we were stuck.
Finair refused to help with rebooking and claimed that the partner airline needs to do it - when in fact the ticket was purchased and processed thru finair.
WORST customer service! No one picks up the calls for hours and the counter folks in Frankfurt were rude and racist. NEVER travel via finair.

Date of travel: January 2025
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Hema1900
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (8,655)
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26 - 30 of 8,655 reviews

Reviewed 2 January 2025

Horrible airline. Don't recommend them - you will miss your connecting flights. Their flights ALWAYS run late and they couldn't care less. Every flight I've taken has been late. So late that you miss the next flight. Also, you wait over half an hour for your bags to come.
The stewardesses are nice but it doesn't matter when everything else doesn't work at all.

Date of travel: January 2025
Thank Navigator26255650242
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 January 2025

The flight went off without waiting! No refund given and won’t even reveal the terms and policies when prompted! Such suspicious act! Lousy! Scammer!

Date of travel: October 2024
Thank Wanderer50704710237
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 December 2024

I recently flew with Finnair from London Heathrow (LHR) to Helsinki and back, and unfortunately, my experience left much to be desired.

On the outbound flight, there was a delay of approximately 25 minutes, which occurred after all passengers had already boarded. While minor delays can be understandable, the lack of communication from the crew about the cause of the delay was frustrating. Additionally, the onboard service and food were below the quality one would expect from a national carrier like Finnair.

The return flight experience was even more disappointing. After I had checked in, the flight was abruptly cancelled. Passengers, including myself, were rebooked on another flight scheduled for approximately two and a half hours later. To make matters worse, there was no explanation provided as to why the original flight was cancelled, leaving passengers feeling confused and undervalued.

Finnair needs to reevaluate its approach to passenger communication and the overall quality of its service. Timely updates and transparency are essential during disruptions, and service standards should align with the expectations set by their reputation as a leading airline.

This experience was not what I anticipated, and I hope Finnair takes steps to improve these aspects to restore passenger confidence.

Date of travel: November 2024
    • Seat comfort
    • Customer service
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank anwar S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 December 2024

I’ve been a Finnair gold member for years. Considering the decline in quality over the years I’ve been flying, I’ve been thinking of never using Finnair again even though I’m Finnish and I offer travel this distance.

Bag is always either delayed by days or damaged; this is also the reason I finally decided to write this review. My bag was heavily damaged after my flight on 30. 12. Zipper can’t be closed anymore after my bag was security checked for what ever reason. So the zipper is effectively broken and I have to get an other Samsonite Hardcover Bag worth hundreds of euros.

Declining quality can also be seen during travel. My table in business class was dirty and let’s not even start talking about the toilet.

The only good thing remaining is the excellent stewardess service.

Even costumer service didn’t Funktion when I tried to complain about the bag being broken.

If you can, fly something else which is cheaper at least then it isn’t this bad when bag gets damaged or anything else happens. This is coming from a Finnair costumer since 10 years with over 50 flights and gold membership.

Date of travel: December 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Trail64861401312
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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