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“Avoid this airline”
Review of Finnair


Reviewed 29 December 2024

I have traveled the world and never experienced such a cheap airline. For a national carrier they should be ashamed. Here’s why
A) they charged me to use my Amex card. I understand for small retailers the extra service fee is a lot, not for a national airline
B) I wanted to change my flight and the chat function could not find my booking reference despite entering it many times. To speak with customer service they were going to charge me 1.70/min including wait time
C) only free drink option on board is water & blueberry juice. Give me a break: you can offer coffee or tea.
D) I changed my ticket. The price to change showed $143. But the checkout price was $168. No explanation why. And no way to find out since you have to pay to speak to customer service.

To the best of my knowledge this isn’t a discount airline. So don’t treat your passengers as though they are lower class citizens. Who charges for customer service? Absurd!
Not to mention the flight attendants threw my coat on my lap when I said I didn’t want to getting wet from a dripping wet suitcase. Disgusting behaviour

Date of travel: December 2024
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Thank liketotraveltoronto
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviews (8,655)
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33 - 37 of 8,655 reviews

Reviewed 26 December 2024

Didn’t seat me with my travel companion by default, flight took off more than an hour late, and no apology provided. Substandard in every way that counts.

Date of travel: December 2024
Thank Joshua C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 December 2024

Horrible airlines… none of our flight reached on time either it was delayed or completely cancelled.. all our connecting plans were screwed up…never book this if you are on vacation and want to reach somewhere on time and on top of that customer service is horrible… never ever going to use this airlines again..

Date of travel: December 2024
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Thank Departure54973912464
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 December 2024

Finnair flights are very poor conditions and they dose not follow the safety guide lines and life is not safe.
service is extremely bad and
they cancelled my connecting flight in twice , It took me 5days to reach Delhi, India from Texas ,US
please don't travel with these kind of flight

Date of travel: December 2024
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Thank Passport35245468146
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 December 2024

Plane was a 3 by 3 seater so was quite spacious and clean. Crew service was good. BUT food sucks, they should improve the quality of food served.

Date of travel: December 2024
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    • Customer service
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    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank caramel333
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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