I flew with EVE (first time ever) from Toronto to Bangkok return in Jan 2025. It was a very good experience. The flight attendants were attentive and respectful. 3 full meals (lots of choice if you select in advance).
In addition, snacks were provided.

Good leg room even in Economy. Flights arrived at destination early. No problems with the baggage. I recommend EVA and would use thier services again. They are much much better than Air Canada in all respects. I mention Air Canada because I know them well.

I flew round trip in economy class London Heathrow-Bangkok in Jan 2025. Paid almost 300£ for extra legroom seat 60A. Pretty expensive for a narrow seat but great legroom near mid lavatory and mid galley.

Ground staff and Cabin Crews were attentive. Cabin Crews on my return flight from Bangkok to London were a lot friendlier than flight from London.

In-Flight meals were lovely. Catering in Bangkok is always better than one in the UK. I have tried both standard meals and vegetarian meals. (I'm not vegetarian).

My fights were on time. Less than 10 minute wait at Baggage Claim in Bangkok airport but 40 minute wait at London Heathrow. Going to fly with EVA again in the next 4 months.

I’m allergic to peanuts. All 6 meals I received during those flights were chicken. One meal consisted of veg. salad with boiled chicken and the main entree was chicken! The staff claimed the meals were pre orders and that these were the meals provided for NoPeanuts. I asked for cheese to make me a sandwich but there was none, There were no alternates for snacks . I was always by passed during snack time, the stewardess always said she was not sure if the snack had peanut. One time I asked her to read the ingredients but she said it was written in Chinese. I haven’t eaten chicken since I got back from this trip!
This was the worst airline trip I ever had. I felt punished for having a food allergy.

I was so looking forward to my first Royal Laurel Class experience on the EVA Air 787-10 from Taipei to Seattle. I had earlier arrived in Taipei from Bangkok aboard a 777 in Economy Class and I was very satisfied with the overall flight experience, except the fact that the flight attendants, while very please t and efficient, were more reactive than proactive, and gave customers the feeling that they were just rushed through the drink and meal service. Considering the flight was absolute packed, I had to give them the benefit of the doubt and thought…certainly a Royal Laurel Class flight at $2000 for the one leg (after a successful bid), would prove to be better and more attentive service, right? Wrong!

While the hard product is amazing, the soft product fell well short of expectations. Again, the flight attendants, while nice and pleasant, were totally reactive. Not once was I asked for another beverage, or checked in to see if there was anything else I would like to order from the menu. Not once! The cabin crew again speedily rushed through the first service, after which it was quickly lights out. For those who did not go immediately flat and to sleep (me), I was offered no additional service at all until the morning (breakfast) service started. For business class at that price point, the service overall was horrible. I’ve had better service on an 90 minute flight in economy from Istanbul to Bodrum, or from San Diego to Boise! Extremely disappointed with the service in this flight.

As for the food…I had heard so much about the incredible dining experience it is in RL Class on EVA. Well, this fell short too. As it was an evening flight I was looking forward to a welcome glass of champagne or craft cocktail, only to be offered water or juice. I very politely asked for a bloody Mary, which was delivered approximately 25 minutes later after takeoff. And, it was simply a small amount of vodka and tomato juice. The menu selections were limited (two main courses) with a fixed appetizer and desert. I must say, the pan seared scallop and prawn appetizer was a beautiful presentation, but was served ice cold. I opted for the Chef’s recommended short ribs. Tasty, but tough and fatty. The desert was basic and bland. For the “morning” service the options were lasagna or a fish dish. I chose the obnoxiously salty lasagna and it actually tasted like a Stouffer’s frozen selection from your grocer’s freezer.

Again, during the second service, the FAs scurried about like we all were in a rush. No offers for more water, another drink, more bread…anything. Just drop off and pick up. 100-percent reactive; an enormously disappointing 0-percent proactive service. Overall, the service was a huge disappointment. Not once during my entire flight was I approached and asked if I wanted or needed anything. On many occasions, the flight attendants would pass by saying that my glass was empty and never was I offered a refill. Approximately one hour prior to the breakfast service, I very politely asked for a cappuccino. It was not delivered until the second food service, nearly an hour later.

A couple of positives. The seat is very comfortable and easily fit my 6’2 frame lying down. The ambiance is beautiful with the starry lights. The entertainment options were average but the large touch-screen with accompanying screened remote were fantastic, as were the bedding, the very comfy Jason Yu PJ’s and the Ferragamo amenity kit.

Overall I am disappointed with this flight mainly because it could have and should have been so much better. It was the Lunar New Year and perhaps this had something to do with it, but I would hope that would increase the festive atmosphere of which there was none.

I compare this experience to my most recent business class journey with BA on the A380 from London to San Francisco. What a difference. The BA service was consistent and plentiful. Never was my glass dry or a desire ignored. Total, classy service, with a genuine smile. My assigned FA even found the time twice during the journey to sit, talk and visit with me. By the end of the flight we were friends on a first name basis (although he struggled not addressing me in formal British fashion).

So, in conclusion, at this price point for a 9.5 hour flight, I very well likely would not fly EVA Air again, nor would I recommend their Royal Laurel Business Class. My highly anticipated flight in Royal Laurel Class felt more like a Spirit flight to Las Vegas - very disappointing indeed.

Never fly with EVA AIRWAYS. My luggage has been missing for weeks now. I filed a report in Manila EVA. Never updated us regarding my luggage. When trying to file for compensation, they told us that they are NOT responsible. Told them that the rule states that the last airline for the final destination must be responsible for compensation but they told us that it is not the case. Tried calling EVA MANILA couple of times but they don’t respond. When they answer, they only say “sorry we can’t do anything”. Went to the office in manila before flying back to USA, they told me that the case was only a “courtesy case” and that after 7 days, they will stop tracking the luggage. No one told me about it. First and last time flying with eva air