Best part - take off and landing was extremely smooth, like a never before experience. Extremely relaxed and comfortable.
Neat, clean, beautiful. Loved the food. It was my first experience with Etihad.
I booked it because of the reputation but was initially disappointed when I reached the airport and they said flight was delayed. There was absolutely no prior communication and yet the staff was arguing with me that they had sent a mail. I literally searched my mail box in front of him and showed. Also, the web check-in opened very late, just a few hours before the flight, which was annoying. Apart from that, the flight was smooth, landed me and my luggage smoothly to my destination.

Flew on 2 flights with etihad from LHR to BKK and both flights were so disappointing. I chose this airline as i had heard such good reviews however was left so disappointed in the service. Despite the flight being 7 hours there was only one drinks service with the meal and nothing further? Most airlines come around at least twice on a 7 hour flight with drinks. Staff were also quite rude and unapproachable. They also had run out of chicken by they had got to me. Possibly worst long haul flight i’ve ever been on.

We flew from Abu Dhabi to Bangkok on July 30. The service on board was excellent. The staff often came by with drinks and the food on board was also really delicious. We met Jorge from Spain. A very well experienced Steward. Jorge takes good care of his passengers and us! Thank you to the entire crew and of course Jorge for this well-organized flight! See you soon Etihad!

Worst airline that anyone can possibly travel with no matter what do not travel with it they will not proof that there agent is mistaken I lost my ticket because of the representative in the gate as he is not able to find the return ticket as it was obvious there

Basically the policy to travel from cai to dbx or auh you need round trip I had with Etihad and wizz air but the guy in the gate refused to board me the plane because he didn't know the proper policy and don't know where there exception to It I will file a law suit and I am not going to be silent about it.

flight VL49BA St. Petersburg - Jakarta. In Jakarta, upon arrival (late at night), I received a suitcase without one wheel, my suitcase was damaged. I wrote a complaint with all the documents, photos attached. No one answered my complaint (REFERENCE 2405284209794) It's been a long time. There is no compensation and no one is responsible for the damage to my property.Etihad online support on the website and managers do not want to help me with this situation. As a result of damage to my suitcase, a hole was formed in it from which several valuable things fell out. Apparently no one is going to compensate me for these things either.also I had a transit to Abu Dhabi for 16 hours at night. the airline did not provide accommodation, food vouchers or any other support. This is the most disregard for the client. I fly a lot on business and Etihad is my worst experience