My Experience with Etihad has been the worst. From the word go it seems they are trying to fool you and dupe you to paying more. I transferred my amex points to etihad miles to book a flight to US. I received an email stating that if I buy more than 25k miles I would get bonus 25% guest miles. after couple of days I decided to buy 31k guest miles but to be very sure I called Etihad guest support and was assued that If I received email, I would be given bonus miles as per email. I went ahead and bought the guest miles but after waiting for few days I contacted support which took my query assuring they would get back. Note that they never get back. Week went by and my flight was getting expensive and I was getting anxious. I contacted multiple times and decided to buy more miles and finally ended up getting an expensive flight with some timings that was a comrpomise. I received an email some days later that bonus miles offer had closed before I bought. Note that there was no mention of offer in the email.

This did not end here. Etihad was running a promotion of free stopover for 2 nights and therefore I decided to take the offer and booked flight by selected free stopover. Hotel could only be booked through etihad site after you have booked the flight. After some days I booked Hotel Aloft abu dhabi but to my astonishment I received an email my hotel booking was cancelled. I contacted support and they apologised and gave me a different link to book. I booked on the link and again in 2 days it was cancelled. It happened again 3rd time and my complaint was escalated. I booked 4th time and again cancelled. It was getting on my nerves and I felt I made worst decision of my life to book etihad. I contacted chat support and after a lot of to and fro the support person told be bluntly that because I did not put in comments free stopover I am not eligible. She also told me that this is a new condition update that they have received and agreed while I booked there was no such condition and she cannot help but I have to book my own. I felt like banging my head. My decision to book etihad through miles has actually been more costly than probably simple direct flight. I would never fly etihad again.

What a horrendous experience. I would pay double NOT to fly back home via Etihad.

Pretty terrible customer service. Zero hospitality. NO empathy. Little to no compassion for passengers.

We are a family of four with 2 kids under 5 years old. Flew from Kuwait to Boston on flight number EY 147, with a layover in Abu Dhabi.

The first flight was 30 minutes late getting off the ground. As a result, when we landed in Abu Dhabi, we had to walk several kilometers from our terminal to our connecting flight, with our kids, luggage, and all, hoping to make the flight.

We went through 2 security checks in Kuwait, which was normal. We had to go through 2 or 3 more checks in Abu Dhabi. That seemed totally excessive.

They made every passenger open each item and inspected EVERYTHING in the bag, and I mean everything. It was intrusive and unnecessary. For a connecting flight it seemed ridiculous.

The short 90-minute flight from Kuwait to Abu Dhabi didn’t have TV screens. But at least the staff wasn’t rude, like they were on the much longer 13-hour flight from Abu Dhabi to Boston, which I’ll get into in a minute.

The flight from Abu Dhabi to Boston was dreadful. And I’m NOT talking about the flight time.

I noticed it wasn’t a full flight (hmmm I wonder why) and multiple passengers in their 30s and 40s were napping across 3 seats.

We had two young boys sleeping on top of one another, trying to lay down, and about an hour into the flight, I asked a stewardess to please help me facilitate changing seats with someone who was willing to move. She replied "sorry the flight is totally full.”

I looked around and told her it’s not, and she asked me to point to an empty seat, so I pointed to two or three, in addition to multiple instances of people sleeping across 3 seats. Hmmm….

Then, when I asked her to help me search for someone to possibly exchange seats with (I really wasn't insisting, I was asking super politely for help), she basically told me to go do it myself, then walked away, brushing me off without even listening for my reply…. Pretty dismissive attitude overall… hmmm.

At this point I was more confused than angry. Like: what just happened? Why are they so rude on this crew? So, I pressed the call crew button and the manager came. And then it got a LOT worse, curiously.

So either she lied right to my face (which is a trait I noticed in her manager as well later, who I’ll talk about in a minute), or she was actually unable to assess that a half-full flight where people were sleeping aross 3 seats in multiple rows wasn’t full. Hmmm…

The manager acted as if I was DEMANDING a seat exchange, which I certainly was not doing. I kept trying to explain to her (multiple times actually, but she wasn’t listening to me) that I just wanted her to help me facilitate the situation, I wasn’t demanding anything. I was asking for help.

I tried and failed to interject during her corporate tirade of somewhat broken English, but she continued not to listen to me. She was coming at me so aggressively, I was just shocked.

She literally spent 10 minutes talking over me, rather than helping me, or trying to understand the situation. Until finally, she turned to the passenger next to me, and asked him if he’d be willing to change seats, and he immediately said yes and moved. At which point the kids laid down. Why didn't she just do that to begin with? I wondered.

At this point I asked for her name so I could include it in this report. She told me her name but refused to spell it for me, which I found strange.

Should this woman really be in customer service at all? By the way her name is Sapoorva. Or maybe it's spelled Sepurva? Or Sepoorva? I'm not really certain about the spelling!! Because she refused to give it to me.

Even weirder: when I initially asked her to spell her name for me, she promised me (like almost pinky promised) to let me know. But then, at the end of the flight, when I asked again, she brushed me off super rudely. "I have other things to do right now," is what she told me, as she rolled her eyes.

I hope her manager sees this and fires her. But enough about me.

The cabin crew seems to have a habit of LYING directly to the customer's face. Bad business operating procedures.

I really hope she gets in trouble for this incident, she really made my trip a negative experience, and I don’t think she’s qualified to be a manager of anything. I'm sure I'm not the first person to complain, given how guarded they were about giving out information.

She needs to manage her own emotions in light of her customer service-facing role. That is my 2 cents. I wouldn’t put her in charge of anything, or anyone, personally. What ever happened to putting the customer first? ETIHAD PUTS THE CUSTOMER LAST.

There were other issues with the flight. Multiple passengers complained about the lack of vegetarian meals (most of the passengers were from India). So what, are those people just supposed to not eat for 13 hours because Etihad didn't have enough meals? Wow.

The headphone jack in my seat didn’t work, so I had to watch off the monitor on the empty seat next to me. FOR 13 HOURS. WOW.

I started chatting up another one of the flight attendants (whose name I didn't get) over a beer, and she told me they had all been rigorously trying to determine what nationality I was in the back, based on my first and last name. Like, what?? That is SO WEIRD and intrusive again, Etihad. WHY?

She also explained their pseudo-racist policies. She told me to "look at this type of people, they will not understand" (her words, not mine- most of the passengers were Indian by the way).

She basically told me that if she asked someone to optionally change seats with me, THEY (i.e. Indian people) would not be able to distinguish between being given the OPTION to change seats or say no to her (i.e. "would you mind change? you don't have to), and being FORCED to change seats.

She said "because they see I am the authority, they feel they will have to move." Huh?? You seriously think that people of Indian descent can't distinguish people a choice and a perogative? COME ON, that's so racist!

You seriously think people of Indian descent are that unintelligent? Indian people have produced so many acts of genius in this world, especially in important fields like business, education, science, engineering, arts, and so on. That was so racist what she told me, wow, I was in disbelief.

So I found out that Etihad has deeply racist operating policies, in addition to sub-par staff and sub-par planes.

Even the plane isn’t maintained. CHECK OUT THE PICTURES I included of their solution to a window shade that didn’t work. It made me wonder about the safety of the vessel.

Like, it’s legitimate concern. If the engineers skipped over fixing the audio jacks and the window shades, did they skip over the calibration of various flight and safety equipment as well? Perhaps... I mean, I'm just saying: it's possible.

Where else is Etihad cutting corners on safety and maintenance?

Is Etihad really SAFE for me and my family to fly? I THINK NOT.

Our two checked bags took about 75 minutes to finally arrive, which is WAY slower than other airlines. Plus, after 30 hours of traveling, why should I have to stand there for an extra hour in Boston waiting? EW.

Let me just reiterate that I’m actually considering paying double to do a one-way for me and my fam on the way back so as to avoid this crap airlines with their experienced crew of largely untrained and mostly rude staff.

As another poster on Trip Advisor mentioned, their Sour Grapes Attitude that was equally as sour as their crappy sour fruit bowl that I immediately tossed in the garbage. Yeah, the food was crap too.

So that’s it. That’s my Etihad Horror Story. What a farce of a business. I would never fly this airline or do business with anyone associated with them again. And I’m going to bad mouth Etihad to my friends, families, and colleagues everywhere I go for the rest of my life. Good bye Etihad, I won’t miss you! It’s you, not me.

Oh by the way, the employees info (for the manager’s manager, in case they bother to read this), her details are:

Name: (not sure on the spelling, ask XXXXXX, who was also a cabin crew on the flight, and he will know her name/identity. She was trying so hard to obfuscate her name, that’s the only reason I’ve mentioned it so much.

Flight #: EY 147
Role: Manager
Gender: Female (the only female manager on that flight)

Please fire her. I would. She is making the other staff toxic I feel. She is infecting them with her negative energy and behaviors. I don’t think she should be around customers or passengers, period. Lousy manager.

i had a flight from muscat to dubai throw abudhabi airport it was a comfortable flight experience ,friendly staf , Transfer from Abu-Dhabi to dubai was pretty fast and easy

Cheap - No it isn't. The Etihad website "advertised rates" ARE cheap but then they add in plus airport tax , plus fuel excise tax, plus credit card charge, plus service charge, plus, plus, plus. So, by the time you get to check-out to pay for tickets the airfares that were 1,850 (return) become 2,350 (a 25% INCREASE) which means it is now the same price as all the other airlines like - Thai, ETA etc which actually fly direct and no stop over like Etihad - and they do not add on all the crazy plus, plus, plus (well ... maybe they add credit card charge) . Please people, be smarter when booking and talking about online prices - and be honest to yourself when you see you are being 'played' with on-line nonsense games that the corporates play with you. See the bill that comes out of your credit card account - that's the real price of the ticket - not what's advertised!

As googling this airlines and disability with my search after an issue with myself and . my own disability Sadly this airline ares more about policies and not about disability and equality.
why would they they are not part of the networks supporting people.
I know they have disacrimated against me and I have no way to proof it.
since I googled their is enough evidence to support my claim