I have to fly from Melbourne to new Delhi but due to technical difficulty they cancel the flight. We were starving at the airport waiting from 4 hours and they did not provide any vegetarian food to passenger. they were giving chicken and other meat sandwich and for vegetarian they were just giving small 2 pieces of cheese biscuit.
such a cheap airline is this.
later they just said flight cancelled go back to your home what the hell is this airline. how can a person go home when they have to fly. is this is a joke?
Tragedy not ended here they were not providing us information for next flight as well. emergency i have to book air India to fly.
it has been more than 8 weeks still did not get any refund.
never fly with Etihad. always read the review. I made mistake but no body have spare money to give this poor airline. I wish I could have read the reviews before.
“Poor and zero service airline”
Review of Etihad Airways
901 - 905 of 20,170 reviews
The crew were very accommodating and friendly. The food was also good and delicious.The plane was clean and comfortable
Hi there, we're delighted to hear that you've enjoyed your experience with us. Looking forward to our next flight together. Thank you. *Zia
Our flight was cancelled in Amsterdam due to a technical issue and all passengers were left to find their own hotels at midnight without any food vouchers or transport provided. While Etihad crew confirmed that Etihad will refund all costs (Hotels, transport and food) I have not heard from them or refunded after more than one and half month, despite many emails and calls to the contact center. Very poor service and very disappointing.
Flights was perfect, 2 flights with one stopover.... but only one meal, no breakfast or even just coffee....please please coffee ;-)
This airline has the worst customer service I have ever experienced. One of the party needed to cancel and it is absolutely impossible to receive a refund. Confirmation of cancellation received with the amount to be refunded. The policy states that refund will be received within 45 working days. NOT A CHANCE! 65 working days and no refund. Tried lodging a complaint and you just have to wait a further 25 days for an outcome from that. If you message you are asked for all the booking details and then told there is a backlog and to get in touch later. Never told what later is so I can only assume that later means never. If you are brave enough to book a flight through this airline after reading the amount of negative reviews please book with your credit card so you can reclaim via that route.