We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Avoid at any cost”
Review of Etihad Airways


Reviewed 23 February 2024

Horrendous. First time flight was 5 hours late and did not make connection. Today waiting as the flight is now delayed 4 hours so far and will not make my connection. Stay away from this airline. First time shame on them today it is shame on me.

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Marc_Lori
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded 23 February 2024

We are sorry to hear that your flight is delayed. Please reach out to us via our social media channels for further assistance. *Ikra


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (19,004)
Traveller rating
Traveller type
Time of year
Language
  • More languages

229 - 233 of 19,004 reviews

Reviewed 23 February 2024

My first time flying Etihad on this route though I have done the flight many times with their competitor.
The Swissport lounge at Athens airport was comfortable and quiet, food choices were somewhat limited. The A320 aircraft ATH/AUH was dated and not as comfortable as previous flights where a 777 is used but good service and food although the fake orange juice should be replaced with something authentic.
Terminal A and the Etihad lounge in AUH were amazing and there was plenty of quiet spots in the lounge to relax in and enjoy some tea and biscuits.
I had a great seat on the 777 to SYD but again this aircraft is not as luxurious as the A380 and I believe that for such a long flight the larger aircraft is a better option. I was really disappointed with the amenity kit, it was very poorly stocked, an abundance of sanitizer wipes and hand sanitizer but apart from hand cream, fragrance no other cosmetics.
The dine on demand is excellent, to choose when you want to sleep and eat makes the flight do much be and the food was delicious. The crew were amazing.

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Sueaus_1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded 23 February 2024

Thank you for sharing your feedback with us. We're glad to hear that you enjoyed various aspects of your journey and appreciate your valuable insights for improvement. *Ikra


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2024

I love the quality of the airline. Everyone is polite and they do meet high standards. My only complaint is that the screens in front of you should be changed, as the one I had was quite faulty.

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank francesco24240
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded 23 February 2024


Thank you for your kind words and feedback! We're thrilled to hear that you enjoyed the quality of our airline and the excellent service provided by our team. We'll definitely take note of your suggestion regarding the screens and work towards enhancing your overall experience. Your satisfaction is our top priority! *Ikra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2024

Trip with ethiad was fantastic.
My daughter really enjoyed overall
journey. This flight has very supportive crew understand the passenger needs.

Date of travel: February 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Robindra K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Etihadairways, Manager at Etihad Airways, responded to this reviewResponded 23 February 2024


We're delighted to hear that you and your daughter had a fantastic trip with Etihad Airways! Our crew is dedicated to providing exceptional service and ensuring that all passengers have a comfortable and enjoyable journey. Your kind words are truly appreciated, and we look forward to welcoming you both onboard again soon! *Ikra

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2024

I travel from Heathrow to kochi india on etihad I had a bad experience that one of my Large size brand new Trolly bag has broken when I received from Kochi airport the airport authority has told me Etihad will give claim and they register a complaint I spend around 45 minuets in the airport after a long journey with my pregnant wife and 2 year old child for nothing I didnt get any claim or any mail from Etihad regarding this Reference number is COKEY11813

Date of travel: January 2024
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank NorthStar609416
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Revenue impacts the experiences featured on this page, learn more.
© 2024 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in New Zealand. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.