I had never flown with a luxury airline before. I boarded Etihad Airways from Manchester, UK and kicked myself for not having used them before. I only had an economy ticket but I felt like I was in first class.
The seats were very comfortable, reclining and had a headrest so you could lean your head on the side and sleep very easily.
The customer service was second to none. I was given a meal and unlimited drinks. I don't drink alcohol being a Muslim but I saw other passengers getting free alcoholic drinks too. The entertainment system was plentiful with many movies, TV shows, books, music and games.
However, the problem was the shuttle bus from Abu Dhabi to Dubaui. I was waiting for an hour and half for the shuttle bus to set off to Dubai. On the way back to Abu Dhabi three days later, the shuttle bus didn't even wait for 5 minutes so I missed it and had to get a taxi from Dubai to Abu Dhabi!
@etihadairways - I had a great experience apart from the shuttle bus not waiting for me :(