We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Enjoyable airline”
Review of Etihad Airways


Reviewed 3 weeks ago

Direct flight, good fare (through agent), good meal, very attentive and friendly stewardesses, no delay. Good and variate entertainment program, quite comfortable seats, all in all worth the money.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank raduvungtau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 1 week ago

Hello, thank you for your review. We appreciate you took your time writing about your experience with us. We value your insights and are happy to hear you enjoyed your flight with us. Thank you. *Isi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (11,656)
Traveller rating
Traveller type
Time of year
Language
  • More languages

102 - 106 of 11,656 reviews

Reviewed 3 weeks ago

We flew outward to Abu Dhabi, flight was OK and good straight forward check in and flight on a new Dreamliner....possibly the worst plane I have ever flown on. Rock hard seats and not what you want for a 7 hour flight. The most uncomfortable seats ever. Food was OK, drinks plenty and good entertainment. Lovely crew. We then flew to Oman a week later, a painless short flight but again very hard seats. On the way back, Oman to Abu Dhabi then Abu Dhabi to Manchester the worst flight ever on the 'last leg'. Another hard seated Dreamliner, couldn't sleep (night flight) food disgusting - no drinks offered except a small bottle of water, no alcohol offered at all and no juice/soft drinks other than water. I could not get comfortable - many people complaining. Although Etihad have a 100% safety record and the crew really are doing their best to please - they need to reconsider putting comfortable seats on their planes! I will fly Emirates in future as I can't fault them.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank lindakelly007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 1 week ago

Hello Linda, thank you for your review. We appreciate you took your time writing about your experience with us. We value your insights and need those to improve our service. Thank you. *Isi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

We were booked on return flights with Etihad Airways from Johannesburg to Phuket via Abu Dhabi. The in flight entertainment was good with a selection of movies and music to choose from. The food was nice and of good quality. Being economy class, the seat just got uncomfortable on the long flights. Overall, it was a good experience without any hassle with our luggage.

1  Thank johandecruz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 1 week ago

Hi Johan, thank you for writing to us about your experience and for the comments you shared. We are happy to know you enjoyed flying with us and we look forward to welcoming you onboard one of our flights again! *Max

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago

Still my favorite airline due to the customer service but the the interiors of the planes need a lot of work. The seats in business class especially in bed mode are uncomfortable.
Good menu great.

    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank tfortune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 1 week ago

Thank you so much for sharing your review here with us. We are honoured to be your airline of choice and we look forward to welcoming you back onboard soon! *Max

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

A bit of a long shot.. did anyone travel from Phuket to Manchester via Abu Dhabi on the 16th November? If so, did your luggage arrive safe and sound? We opened our suitcases and all 4 of our pieces of luggage were soaking wet. Literally filled with water. We contacted Etihad and they could not care less!!!! Customer service absolutely abysmal. Never using them ever again.

Thank ni007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 1 week ago

We are sorry to read about your baggage issue. For clarifications on our baggage policy and compensation claims please find the form and dedicated email address on the "Contact us" page on our website. *Max

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC