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“Ok ”
Review of Etihad Airways


Reviewed 4 weeks ago via mobile

Ok just flew with this carrier leg room was ok staff were friendly but not enough width when you eat your elbows are up near you’re ears now it’s just under a 3hr flight and my tv screen wasn’t working they said that they will reboot after take off 2hrs later it was done. The food was nice even when the service was abit slow

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
Thank james_anderson64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hello James, thank you for your review. We appreciate you took your time writing about your experience with us. We value your insights and need those to improve our service. Thank you. *Isi

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165 - 169 of 11,681 reviews

Reviewed 4 weeks ago

I fly to/from Australia/London regularly and Etihad are by far the best airline to fly with.
Their staff are extremely accomodating, friendly and helpful. Their food is pretty good and they have the best economy class cabin out of any airline I've flown.
All in all they're my fav airline by far and i'll continue flying with them - their partnership with Virgin Australia also means that you can earn velocity points with them which is also really useful

Date of travel: December 2017
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
3  Thank Georgia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hello Georgia, thank you for your big compliments and your full star rating. We appreciate you took your time writing about your experience with us. Thank you so much. See you again. *Isi

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Reviewed 4 weeks ago

Since this airline is ranked among the top airlines, I had very high expectations but reality was below that.
Seems that they are still operating old air crafts to the route to Jordan, even with the old external branding. The interior was not bad.
Service: ok
Entertainment: very good
Food: surprisingly, they offered an express snacks bag, which I know some budget airlines are doing on short flights, but did not expect Etihad to do that especially, with their relatively higher ticket price.

Conclusion: there are better options to Jordan compared to the price.

Date of travel: November 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank hani2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hello Hani, thank you for your review. We appreciate you took your time writing about your experience with us. We value your insights and need those to improve our service. Thank you. *Isi

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Reviewed 4 weeks ago

In truth, I had only travelled business class once before so the experience itself probably colours my view of the flight a little. But I must compliment the airline on the food / drink, excellent state of the aircraft itself, the facilities, the lounges and most of all the brilliant staff who were attentive when appropriate and invisible when sleeping!

Date of travel: October 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
Thank Venture33127391590
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hello, thank you for your big compliments and your full star rating. We appreciate you took your time writing about your experience with us. Thank you so much. See you again. *Isi

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Reviewed 4 weeks ago

This is an average flight. I have felt other airlines (competitors) are much more sharp in what they provide as their service. We liked the business class journey for sure. The economy is pretty decent and that's all. Food was not worth a mention.
Their customer service takes endless time to connect or to respond back if you have any problem. That's the worst!

Date of travel: April 2018
    • Seat comfort
    • Customer service (e.g. attitude, care, helpfulness)
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight entertainment (WiFi, TV, films)
    • Value for money
    • Check-in and Boarding (e.g. efficiency, service at gate)
1  Thank anishgeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 2 weeks ago

Hello Anish, thank you for your review. We appreciate you took your time writing about your experience with us. We value your insights and need those to improve our service. Thank you. *Isi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC