Some time ago, we booked to come to Singapore as my wife spent 6 years of her childhood here, with her parents.
I have mobility and health problems so Business Class was essential and after reviewing the options, we chose Etihad.
What a mistake.
First problem trying to contact their "Customer Service" (there's a joke) to arrange airport assistance. I tried 3 times and got nowhere fast. My wife took over from me, was hung up on, given wrong number and finally spoke to someone who only showed any interest, when he discovered we were traveling Business.
Leg to Abu Dhabi on A380 I have to admit wasn't bad. At Abu Dhabi was where the problems started.
Taken from aircraft to lounge by wheelchair OK. Only when collected for next flight when I was wheeled to a gate and told to climb on to a bus, not easy but OK. Bus then took us miles across airport to a waiting Boeing 777 with stairs to climb. Pointed out that if I could climb stairs well, I wouldn't need wheelchair assistance. Staff were no help at all. It was only with the kind help of fellow passengers, we actually got on board.
For Business Class on a 'flag' carrier the aircraft was a disgrace. Not very clean, trim falling off seats and panels and the noise once it started! Also the advertising for Etihad Business Class said lie flat seats, 6'6" legroom. I couldn't put my seat down flat but the most legroom I could achieve must have been about 5'6" (I'm 6'4")
All in all by the time we arrived in Singapore, I was in agony. I spent the first three days of our "holiday of a lifetime", flat on my back in bed on painkillers.
After this I contacted Etihad Customer Service to vent my spleen.
Fortunately I copied the agent we booked through as apart from an automated response, I heard nothing. She contacted me to say what did I think about the reply the she had received but was never sent to me.
Since then this young lady has been trying her best to ensure that the return journey isn't the same as the outward one.
Etihad though are just not interested!
Two further emails I've sent haven't been answered and I'm sitting here in Singapore, dreading our journey home.
What should of been a marvelous holiday of remembrance has turned into a three week stay, of dread of the impending flights.
I can only, with all my might, urge, do not use this airline.