For a non stop flight by SIngapore Airlines I had to pay roughly 1.5xs the tickets by Etihad. As this is a personal trip, we took Etihad. Etihad's pricing wins many other airline in the same class. But this also means you are frequently in a full airline.

This is my second round trip using Etihad. The first was to Frankfurt a year and a half back. This time, it was from Singapore to Düsseldorf

Positive ->
food is good in economy.
Service is ok (far from Singapore Airlines but better than most American and European Airlines)
Amenities provided is ok (eye shade, ear plugs, blanket etc)
Pillow-> innovative in that it allows you to use it as a neck support too
Good big screen personal entertainment

Negative ->
The leg room is sad. I am only 1.57m and I feel it's already pretty tight. My spouse at 1.81 had lots of difficulty.
If the person in front reclines, your space is very limited
Limited movies -> not showing many of the current movies
You have to stop at Abu Dhabi. This airport needs upgrading desperately. It cannot manage the number of incoming flights. I have used this airport 4 times and I have never used an aerobridge before. Not enough seats, toilets have long lines, slow boarding, sometimes the aircon is too cold etc.

The worse thing that can happen to you on holiday is if you lose your luggage amidst the Abu Dhabi madness. And that's exactly what happened to my spouse. Etihad could not find his luggage for 4 days. They claimed that the system in Abu Dhabi airport broke down because of the hot weather (come on, Abu Dhabi is IN hot weather. Isn't your system built for it!). We have yet to claim for this from Etihad but will do so and I understand only a paltry Usd30 is allowed per day. We had to buy more than 3 sets of clothing and toiletries and not to mention the extreme inconvenience.

So unless you are traveling cheap, I would give any stop over at Abu Dhabi a miss.

Great in-flight experience. Aircrafts are new and crew is helpful. Good choice of in-flight entertainment. Immigration at Abu Dhabi makes this very convenient option for travel to US. Only gripe is that you cannot chose seat for the travel and invariably end in the middle seat on the long flight from Abu Dhabi to US.

I travelled as 2 adults and two children. The seat comfort and service was great. The inflight entertainment kept the kids and us adults entertained. The inflight kit consisted of a neck pillow so no need to pack one!, socks toothbrush, paste etc. Kids got an activity pack in a nice rucksack that kept them busy.

The only downside is the connection from the plane to the terminal is via bus and on the busses it gets tight your almost pressing each other.

Overall a great flight, nice food and great service!

Etihad has probably the best business class lounge in middle east. It has also excellent seating in business class. But almost each flight I flown it has also delays. Twice I've missed my connection and etihad ground staff was not very helpful...

I was travelling from Bangalore to SFO, had a connecting flight in Abu Dhabi.

When we are boarding a long journey flight from Bangalore to SFO and select sea food meal, Etihad crew is serving SAME food with exactly SAME salad, exactly same rice, exactly same fish and exactly same fruit bowl in all 3 foods they served, I had a connecting flight from Abu Dhabi and in these 2 flights served the same food!!. This is embarrassing&felt like vomiting on the flight. When we ask Cabin crew for the water, though they are carrying water, they sometimes refuse saying we will come again for serving water and never come back.

Till now, all these years , I have used Emirates. They really understand the passenger needs. They give a welcome drink as soon as the boarding is completed (at least a glass of water), because they know the passengers might be thirsty while going through long check-in & security procedures and water is not allowed during check-in.

Also whenever we ask for water, no matter what, if at all they carry water, they will serve.

Same thing applies for Spirits, they say they will come back for serving spirits and never came back. I understand this is an optional stuff, but still you are far away from Emirates experience here.

Entertainment system: Very poor choices and the system hangs at times and a loud noise comes from the headset.

Overall horrible experience, I have communicated the same to Etihad support, hopefully they do something about it.

Will never fly again in Etihad.