We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good experience”
Review of Etihad Airways


Reviewed 8 August 2016

Great in-flight experience. Aircrafts are new and crew is helpful. Good choice of in-flight entertainment. Immigration at Abu Dhabi makes this very convenient option for travel to US. Only gripe is that you cannot chose seat for the travel and invariably end in the middle seat on the long flight from Abu Dhabi to US.

Date of travel: April 2016
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Usman A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 17 August 2016

Dear Usman A,

Thank you for your feedback and we will keep it up to ensure a better flight experience. Hope we will see you on board again soon. *Jiaqi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (19,179)
Traveller rating
Traveller type
Time of year
Language
  • More languages

12,413 - 12,417 of 19,179 reviews

Reviewed 8 August 2016 via mobile

I travelled as 2 adults and two children. The seat comfort and service was great. The inflight entertainment kept the kids and us adults entertained. The inflight kit consisted of a neck pillow so no need to pack one!, socks toothbrush, paste etc. Kids got an activity pack in a nice rucksack that kept them busy.

The only downside is the connection from the plane to the terminal is via bus and on the busses it gets tight your almost pressing each other.

Overall a great flight, nice food and great service!

Date of travel: December 2015
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
2  Thank Rizwan P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 August 2016

Dear Rizwan,

Thank you for taking the time to share your thoughts with us. We appreciate your kind words, and it makes us very happy to know that you were well looked after during your flight. We hope to welcome you on board again in the future. Thank you!

Kind regards, *Kim

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2016 via mobile

Etihad has probably the best business class lounge in middle east. It has also excellent seating in business class. But almost each flight I flown it has also delays. Twice I've missed my connection and etihad ground staff was not very helpful...

Date of travel: October 2015
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank smallhausen1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 August 2016

Dear smallhausen1,

Thank you for taking the time to share your experience with us. We regret to learn of your disappointment, and we apologise for the inconvenience caused. If you would like for our Guest Relations team to look into the issues you mentioned in your review, kindly send your feedback, email address and booking reference to us via socialmedia@etihad.ae. Thank you.

Yours sincerely, *Kim

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2016

I was travelling from Bangalore to SFO, had a connecting flight in Abu Dhabi.

When we are boarding a long journey flight from Bangalore to SFO and select sea food meal, Etihad crew is serving SAME food with exactly SAME salad, exactly same rice, exactly same fish and exactly same fruit bowl in all 3 foods they served, I had a connecting flight from Abu Dhabi and in these 2 flights served the same food!!. This is embarrassing&felt like vomiting on the flight. When we ask Cabin crew for the water, though they are carrying water, they sometimes refuse saying we will come again for serving water and never come back.

Till now, all these years , I have used Emirates. They really understand the passenger needs. They give a welcome drink as soon as the boarding is completed (at least a glass of water), because they know the passengers might be thirsty while going through long check-in & security procedures and water is not allowed during check-in.

Also whenever we ask for water, no matter what, if at all they carry water, they will serve.

Same thing applies for Spirits, they say they will come back for serving spirits and never came back. I understand this is an optional stuff, but still you are far away from Emirates experience here.

Entertainment system: Very poor choices and the system hangs at times and a loud noise comes from the headset.

Overall horrible experience, I have communicated the same to Etihad support, hopefully they do something about it.

Will never fly again in Etihad.

Date of travel: August 2016
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank ck c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 August 2016

Dear ck,

Thank you for taking the time to share your experience with us. We regret to learn of your disappointment, and we apologise for the inconvenience caused. May we ask if you have an ongoing case with us? If yes, please send us your case reference number (RQID or INTR) so that we can look into it for you. If not, we can connect you with our Guest Relations team, who can investigate the issues mentioned in your review. In order to do so, we will need to collect your feedback and booking details via socialmedia@ethad.ae. Thank you.

Kind regards, *Kim

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 August 2016

I traveled through Etihad Airways in September 2015 for first time and same time I decided that i will travel next time also with Etihad Airways. Etihad Airways is providing very good customer service. Seats are very comfortable and staff is very co-operative.
Flights are going on time without any delay that is a good thing about Etihad Airways.

Date of travel: September 2015
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank zubair_butt786
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 17 August 2016

Dear zubair_butt786,

Thank you for your lovely words and hope we will fly with you again soon. *Jiaqi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Revenue impacts the experiences featured on this page, learn more.
© 2024 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in New Zealand. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.