I traveled through Etihad Airways in September 2015 for first time and same time I decided that i will travel next time also with Etihad Airways. Etihad Airways is providing very good customer service. Seats are very comfortable and staff is very co-operative.
Flights are going on time without any delay that is a good thing about Etihad Airways.

I flew to Abu Dhabi airport as a stop ,on my way to Kuala Lumpur, Malaysia using Etihad Airways all the way . Aeroplanes were modern With spacious seat spaces. The crew were greatly efficient with a smile. They offer you special neck pillows & blankets . The beverages & the food make you feel in a first class area .The take off & landing were equally smooth .Timing was punctual . Although I was a bit worried not to receive my bags At Kuala Lumpur airport because the transit time at Abu Dhabi airport was short , 1.5 hours only ,yet all the bags reached on time for me & for my colleagues . TV & Movie films were up to date with a wide variety I would fly again with this company

I was particularly disappointed in the food, I pre ordered Gluten free option and I pretty much got the same meal each time with exactly same salad and fruit and bread roll was a rock! Impossible to eat. Gluten free food is not that hard to provide and bread doesn't have to be so bad/hard. The first meal I received was a Halal meal I worked out so didn't eat hardly any of it. I saw it had crackers so realised something was wrong. Also service not great and onboard staff were not very friendly.I would probably choose Emirates over Eithad next time on the same route as I travelled with Emirates last year and service and food were excellent.

Flight was delayed 1 hr and more minutes. As the luggage was not loaded that's the reply from the crew members, due to plane standing for one hour or more even the air conditioned was almost shut off and its too hot. Plus no water in bathroom they were providing nestle bottles to wash off and crew members were being so impolite mentioning to each other that i would be needing more water on board as water is finishing in washroom businesses as if it's passengers mistake to go for nature's call to bathroom. Bad smell and suffocation is what I faced which was pretty exhausting specially when you are all set to travel back home.

I book for 1st time in Etihad airways before 6 years ago , I traveled from Abudhabi to Bahrain in economy class and it was one good flight as service ,seats and overall , and then in 2014 I thought to try Business class from Muscat to Bangkok because there was good deals .

Planes are nice , some of them are latest in market , and from AUH to BKK we traveled via Boeing 777 .seats are comfortable but a bit tight , could be a flat bed withing seconds which is very good for long flights .

Services on plane are good , flight crew are helpful,food is nice ,entertainment is enough to make you busy during your time on board, but I have a complain as I traveled back from Bangkok to Abudhabi and when I ask for my dinner crew answered me that we don't serve dinner as the flight were in early morning around 3 Am !! ,OK then serve me with breakfast and replay was will serve breakfast after some time approximately 2 hours, which is unacceptable for top Airline and in Business class .

Prices are good for most of time over year , and regular deals are the best you could get .

Amenities are fair for business class but could not be compared to other airlines in region .

Lounge in Abudhabi is nice ,comfy and has all services you want , but in Bangkok it was very poor , service wise and even in term of bervarges and food.

Also I would like to mention two negative points in Abudhabi airport ,first it's too far from arrival gates to business lounge and there is no cart service , my wife was pregnant and we had to walk all the way to lounge which took us 10 to 15 minutes , second there is no separate lane in security check for business class so we have to wait in same lane of economy class plus officers were too rude, .

Overall my experience was good in both cabins ,and I liked chuffer service they provided to us as extra free service for business class travelers, and i enjoy sleeping and using their seat , and I hope that they improve services and took my notes in consideration in future .

Note: I emailed the company about my complains after flight but didn't receive any replay , hope that my review will be read by some one in charge in Etihad airways and replay me .