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“Just avoid Etihad in Economy For Long Haul”
Review of Etihad Airways


Reviewed 7 August 2016

Can I strongly recommend to those on a flight anything longer than 6hours not to choose Etihad unless its an A380. The 777-300are cramped and uncomfortable unless you are less than average in frame.
The check in at Venice was a farce. Not enough staff. Then without permission or communication they changed our seats to the worst on the plane.... that's not my opinion .....that's the opinion of the cabin crew.
Complaints summarily dismissed by Etihad as they do.
Just look elsewhere if you can.

Date of travel: July 2016
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Frazer C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 August 2016

Hi Frazer ,
We regret to hear that. Kindly send the details to socialmedia@etihad.ae to look into this for you. *Yas

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12,341 - 12,345 of 19,086 reviews

Reviewed 7 August 2016

We were looking at options to fly to Australia and we decided to try out for the first Etihad given the good offer available and good recommendations from friends. Overall I must admit that it was an incredible deception. Nothing was really horrible, but the overall experience was of probably the lowest quality ever for intercontinental flights.

Best experience was at check-in given the fact that the operator was reasonable to let slip in a few kg excess on our baggage. Leg space on flights was like a medium range experience, being absolutely uncomfortable for such a along trip. Entertainment reminded me of a flight to Asia in 2001. No assistant available during most of the time of the flight from Abu Dhabi, and food quality was really average. And Abu Dhabi airport experience is also just OK.

Would I use again Etihad? Maybe, if the price is really interesting. Otherwise I would look at other options.

Date of travel: September 2015
    • Seat comfort
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    • Legroom
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    • Value for money
    • Check-in and boarding
Thank casablanca71
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 August 2016

Dear casablanca71,

Thank you for taking the time to share your experience with us. We appreciate your kind words and honest feedback, which we will make sure to pass on to the relevant teams in order to continue to improve our guests' experience. We hope to see you on board again soon. Thank you.

Kind regards, *Kim

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Reviewed 7 August 2016

OUr economu class flights with Etihad from Edinburgh to Bangkokk were pretty good, with comfortable seats, adequate legroom, good entertainment and reasonable food. The only down side was the transfers at Abu Dhabi - we had to travel miles on the bus from the plane to the terminal and back again. Could definitely do with an upgrade.

Date of travel: July 2016
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank panjabigastronome
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 August 2016

Dear panjabigastronome,

Thank you for taking the time to share your experience with us. We appreciate your kind words and honest feedback, which we will make sure to pass on to the relevant teams in order to continue to improve our guests' experience. We hope to see you on board again soon. Thank you.

Kind regards, *Kim

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Reviewed 7 August 2016

Ground Staff - Okay, but then again, Im a Platinum Member
Air Crew - Grumpy, no smiles service. Food - horrible. Alocohol - very basic brands. Crew did not look interested in giving service. I actually even had to make a formal complaint about one particular staff. Even the response was standard copy paste reply without actually addressing any of the issues
Entertainment - Nothing worth my time. Limited.
Lounge - This was still good, descent spread at Abu Dhabhi Airport. Descent service. But again grumpy faces everywhere.

I take a 100 flights a year probably. Not flying Eithad again. Took 4 flights in one month.

They have good prices but a long way to become a good airline

Date of travel: May 2016
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank mankur
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 August 2016

Dear mankur,

Thank you for taking the time to share your experience with us. We regret to learn of your disappointment, and we apologise for the inconvenience caused. May we ask for your case reference number (RQID or INTR) and email address via private message so that we can look into this for you? Thank you.

Yours sincerely, *Kim

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Reviewed 7 August 2016 via mobile

It boast about being the number 1 airline and I really don't get how it got the ratings. The food was just too bad, really disgusting, tasteless and cold. No one paid attention to what you wanted had to ask for a glass of orange juice again and again. They forcefully made us opt for an Indian meal which we had not opted for. It was literally forced upon us. They even ran out of the non veg meals. Really really a disappointment. Never opting for Etihad ever again!

Date of travel: May 2016
    • Seat comfort
    • Customer service
    • Legroom
    • In-flight Entertainment
    • Value for money
Thank aff_p17
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 18 August 2016

Dear aff_p17,

We are sorry to hear about this. Kindly provide us your booking reference and email address by DM so we can look into this for you accordingly. *Jiaqi

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