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“Good experience and well staffed”
Review of Etihad Airways


Reviewed 7 August 2016

Excellent airfract, A380. Started on 1st May in Mumbai and we flew on 10th May. Brand new aircraft and the staff was very courteous.

Food service was excellent. Would love to fly again.

Date of travel: May 2016
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Yashesh B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 August 2016

Dear yasheshb,

Thank you for taking the time to share your lovely feedback with us. We appreciate your kind words, and it makes us very happy to know that you enjoyed your Reimagined experience, from start to finish. We really hope to see you again soon. Thank you!

Kind regards, *Kim

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Reviews (19,179)
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12,430 - 12,434 of 19,179 reviews

Reviewed 7 August 2016

Nice business class service, where from the check in desk to the lounge and the flight staff all were very pleasant and eager to help.

The check in staff made a big effort to seat us together even though the flight was full and we had booked separately. That was the first pleasant surprise.

The flight staff were all exceptionally pleasant and provided a prompt, efficient service.

Then the chauffeur service provided by Etihad to Business Class passengers is exceptionally convenient, and fantastic after a long haul flight.

Date of travel: June 2016
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1  Thank fezzie1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 18 August 2016

Hi fezzie1

It's our great honour to have you on board. Hope we will be flying with you again soon. *Jiaqi

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Reviewed 7 August 2016

Excellent service on both flights. Inflight was very professional friendly and accommodating. Had a choice of when I wanted my meals served which was a nice touch. Had dinner and a snack from Hong Kong to Abu Dhabi. Food was excellent and well portioned. Breakfast on the connection flight to Edinburgh was also outstanding.

I have flown in Business Class on several Asian and American airlines. Etihad Airways was the best by far. Wish my flights were a bit longer. Looking forward to my return flights back to Hong Kong on 10Aug16.

Date of travel: July 2016
    • Seat comfort
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    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Kinau01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 17 August 2016

Dear Kinau01,

Great to hear that. We will keep it up and ensure a pleasant flight experience for our guests. Hope we will see you on board again soon. *Jiaqi

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Reviewed 6 August 2016

I have flown with nearly every airline and reading about all the awards won by Etihad Airways I was expecting great things, unfortunately I left feeling disappointed. The legroom in Economy wasnt great, having to pay extra for extra legroom at emergency entrances where other airlines don,t charge. Abu Dhabi airport is confusing for connecting flights as well as chaotic at the security, the airport is nowhere near as good as Dubai and Doha. For me Etihad are behind Qatar airways in all areas

Date of travel: July 2016
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    • Check-in and boarding
1  Thank PAULDGIBSON007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 August 2016

Dear PAULDGIB63,

Thank you for taking the time to share your experience with us. We appreciate your valuable feedback, and we will be sure to pass it on to the relevant teams so that we can exceed your expectations on your next trip with us. We do hope to see you again in the future. Thank you.

Yours sincerely, *Kim

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Reviewed 6 August 2016

Book early to get the best fares and also to block aisle seats.
The cabin crew were friendly and helpful, but there is not much they can do on a full plane load!

Date of travel: June 2016
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank dillivala
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 August 2016

Dear dillivala,

Thank you for taking the time to share your experience with us. We appreciate your kind words and honest feedback, which we will make sure to pass on to the relevant teams in order to continue to improve our guests' experience. We hope to see you on board again soon. Thank you.

Kind regards, *Kim

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