We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Business Class from Hong Kong to Edinburgh via Abu Dhabi”
Review of Etihad Airways


Reviewed 7 August 2016

Excellent service on both flights. Inflight was very professional friendly and accommodating. Had a choice of when I wanted my meals served which was a nice touch. Had dinner and a snack from Hong Kong to Abu Dhabi. Food was excellent and well portioned. Breakfast on the connection flight to Edinburgh was also outstanding.

I have flown in Business Class on several Asian and American airlines. Etihad Airways was the best by far. Wish my flights were a bit longer. Looking forward to my return flights back to Hong Kong on 10Aug16.

Date of travel: July 2016
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Kinau01
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 17 August 2016

Dear Kinau01,

Great to hear that. We will keep it up and ensure a pleasant flight experience for our guests. Hope we will see you on board again soon. *Jiaqi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviews (19,152)
Traveller rating
Traveller type
Time of year
Language
  • More languages

12,408 - 12,412 of 19,152 reviews

Reviewed 6 August 2016

I have flown with nearly every airline and reading about all the awards won by Etihad Airways I was expecting great things, unfortunately I left feeling disappointed. The legroom in Economy wasnt great, having to pay extra for extra legroom at emergency entrances where other airlines don,t charge. Abu Dhabi airport is confusing for connecting flights as well as chaotic at the security, the airport is nowhere near as good as Dubai and Doha. For me Etihad are behind Qatar airways in all areas

Date of travel: July 2016
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank PAULDGIBSON007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 August 2016

Dear PAULDGIB63,

Thank you for taking the time to share your experience with us. We appreciate your valuable feedback, and we will be sure to pass it on to the relevant teams so that we can exceed your expectations on your next trip with us. We do hope to see you again in the future. Thank you.

Yours sincerely, *Kim

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2016

Book early to get the best fares and also to block aisle seats.
The cabin crew were friendly and helpful, but there is not much they can do on a full plane load!

Date of travel: June 2016
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
1  Thank dillivala
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 August 2016

Dear dillivala,

Thank you for taking the time to share your experience with us. We appreciate your kind words and honest feedback, which we will make sure to pass on to the relevant teams in order to continue to improve our guests' experience. We hope to see you on board again soon. Thank you.

Kind regards, *Kim

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2016

Nice service though Abu Dhabi is not a nice airport to transit unlike Dubai or Qatar.every one were helpful and things worked clock work.interior of aircraft a bit drab in taste.

Date of travel: April 2016
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
Thank Asoka K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 August 2016

Dear Asoka,

Thank you for taking the time to share your experience with us. We appreciate your valuable feedback, and we will be sure to pass it on to the relevant teams so that we can exceed your expectations on your next trip with us. We do hope to see you again in the future. Thank you.

Yours sincerely, *Kim

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2016

It was a nice, newly looking plane, with good leg room and latest gadgets for entertainment. If you are lucky enough to get right staff as cabin crew, the flight will go smooth. If not, be warned, it will be a stressful one. I had my flight with a number of people who could not care less for people on board.

Date of travel: July 2016
    • Seat comfort
    • Customer service
    • Cleanliness
    • Food and Beverage
    • Legroom
    • In-flight Entertainment
    • Value for money
    • Check-in and boarding
2  Thank alcafi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
EtihadHelper, Manager at Etihad Airways, responded to this reviewResponded 19 August 2016

Dear alcafi,

Thank you for taking the time to share your experience with us. We appreciate your kind words and honest feedback, which we will make sure to pass on to the relevant teams in order to continue to improve our guests' experience. We hope to see you on board again soon. Thank you.

Kind regards, *Kim

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Revenue impacts the experiences featured on this page, learn more.
© 2024 Tripadvisor LLC All rights reserved.

This is the version of our website addressed to speakers of English in New Zealand. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu.